I think that you should run a genericagent job setting costumerNO=XYZ filtering message from johndoe On Tue, May 19, 2009 at 6:50 AM, Tim Bos wrote:

In a previous message, someone said that when you change the customerID on a user, it will update all the old tickets from that user automatically...

I tried this, and it didn’t work. This is what I did:

1: Create new Customer called XYZ (customerID = xyz)

2: Create new user called John Doe, with a customer ID of XYZ and email of John@Doe.com

Doesn’t this mean that ALL older tickets from John@Doe.com should automatically come under this Customer Company and user??

If not, how can I go back and update all the tickets so that they’re under the right customer. There’s over 200 tickets that I want to correctly assign to this customer.

Thanks.

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I assume that under your item one that you meant to say ... created new Company called XYZ? Don't know who might have said that all items would update... as you have noted they will not. To my knowledge you have two options, manual edit tickets via OTRS interface or edit database directly. Manual edit may not be practical for 200 tickets. It's been some time since I've had to update the database as such, but it took all of 5 minutes to figure it out. Not hard... _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tim Bos Sent: Tuesday, May 19, 2009 12:51 AM To: otrs@otrs.org Subject: [otrs] Company tickets In a previous message, someone said that when you change the customerID on a user, it will update all the old tickets from that user automatically... I tried this, and it didn't work. This is what I did: 1: Create new Customer called XYZ (customerID = xyz) 2: Create new user called John Doe, with a customer ID of XYZ and email of John@Doe.com Doesn't this mean that ALL older tickets from John@Doe.com should automatically come under this Customer Company and user?? If not, how can I go back and update all the tickets so that they're under the right customer. There's over 200 tickets that I want to correctly assign to this customer. Thanks.