Hi Denis, You might experience this issue because you have modified the default autoreplies. They are saved in the database using the iso-8859-1 character set. If you'd create your own autoreplies, and your system is set to UTF-8, the replies will also be created as UTF-8. HTH, -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)http://www.otrs.com/en/news-and-press/news-details/article/translate-to-engl...and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Wed, Oct 21, 2009 at 9:13 AM, kda_greenada wrote:

Good day.

There is a problem when I use autoanswer feature for My Queue. I send mail into queue in UTF-8 codepage (Russian Language), autoanswer return message to my inbox with "You wrote: " But reply in ISO-8859-1 codepage and i have unreadable text in message... and as result history tree of answers to Customer is unreadable...

How can i adjust codepage in autoanswer and autoreply messages?

OTRS 2.4.5 with ITSM 1.3.1

Excuse my English

Best Regards Denis Kirin --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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