How to adjust the from address for mail notifications to none customers
Hi, First of all, I am new to this mailing list. I have just discovered OTRS today and I am very impressed with the ease of installation/configuration up until now. In fact, I only have one issue that is holding me back from moving to the next stage before we go into production. Here's my problem ; When a customer creates a new ticket in OTRS I get a notify and the customer does. The email to the customer has the correct from address and he can reply to this and update the ticket. The email to me has a wrong from address that cannot be replied to (otrs@system.domain.localmailto:otrs@system.domain.local). How can I change this from address to none customers to the same address the customers get (the IMAP address that the software scans for tickets and updates to tickets) Overall I must say I am really impressed with the software and hope to move forward with it soon after I get this issue out of the way! :-) Thanks in advance, Stefan
Hi, On 12.03.2010, at 16:45, Stefan Folkerts wrote:
First of all, I am new to this mailing list. I have just discovered OTRS today and I am very impressed with the ease of installation/configuration up until now. In fact, I only have one issue that is holding me back from moving to the next stage before we go into production.
Here’s my problem ;
When a customer creates a new ticket in OTRS I get a notify and the customer does. The email to the customer has the correct from address and he can reply to this and update the ticket. The email to me has a wrong from address that cannot be replied to (otrs@system.domain.local).
How can I change this from address to none customers to the same address the customers get (the IMAP address that the software scans for tickets and updates to tickets)
Overall I must say I am really impressed with the software and hope to move forward with it soon after I get this issue out of the way! :-)
you can define the notification sender email address in SysConfig -> Framework -> Core Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
Ok, it was easy, just go into yast and the MTA settings on SLES10/11 allow for this option to be configured right there. Met vriendelijke groet, Stefan Folkerts IT Alignment Associates (ITAA) Een andere kijk op IT Tel. : + 31 20 - 345 49 10 Fax : + 31 20 - 345 73 73 Email : stefan.folkerts@itaa.nlmailto:stefan.folkerts@itaa.nl IT Alignment Associates (ITAA) B.V. is specialist in het adviseren, ontwerpen, leveren en implementeren van oplossingen voor optimalisatie van uw IT-infrastructuur. Tevens adviseert ITAA u bij het verlagen van de kosten voor aanschaf, onderhoud en beheer van uw IT-infrastructuur. http://www.itaa.nl http://s390.pagina.nl http://storage.pagina.nl save a tree, and please don't print this email unless really necessary Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Stefan Folkerts Verzonden: vrijdag 12 maart 2010 16:45 Aan: otrs@otrs.org Onderwerp: [otrs] How to adjust the from address for mail notifications to none customers Hi, First of all, I am new to this mailing list. I have just discovered OTRS today and I am very impressed with the ease of installation/configuration up until now. In fact, I only have one issue that is holding me back from moving to the next stage before we go into production. Here's my problem ; When a customer creates a new ticket in OTRS I get a notify and the customer does. The email to the customer has the correct from address and he can reply to this and update the ticket. The email to me has a wrong from address that cannot be replied to (otrs@system.domain.localmailto:otrs@system.domain.local). How can I change this from address to none customers to the same address the customers get (the IMAP address that the software scans for tickets and updates to tickets) Overall I must say I am really impressed with the software and hope to move forward with it soon after I get this issue out of the way! :-) Thanks in advance, Stefan
participants (2)
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Nils Leideck - ITSM -
Stefan Folkerts