Hi all, we are really happy with our OTRS 2.2.6 implementation. We have already implemented an email-to-SMS gateway (based on FoxBox Linux :-) which is capable of sending sms when writing an email to an address like sms+0123456789@sms.ourcompany.com . Now we'd like to integrate OTRS with our SMS gateway in order to achieve the following features: - when a new ticket for a particular queue is "New" we must trigger an SMS to a group of agent with an abstract of the message that opened the ticket - we'd like to have the sms sending bounded to a particular calendar, i.e. during working hours do not send sms, during off-work hours send the message - we'd like to send an sms if a ticket has an escalation Which is the Best Way to implement this in your experience? Anyone has implemented something similar ? TIA for your help. Regards, Luca