Re: [otrs] Insert "Sender: <agent_mailadress>" Mailheader in outgoing mails?
On Wed, 20 Apr 2011, Matas wrote:
Hi,
You can change the sender's name that appears in e-mail at Ticket -> Core::Ticket -> Ticket::DefineEmailFrom by making it Agent Name + FromSeparator (which you can set in next field) + System Address
After that, e-mail header looks like this: From: Agent Name via OTRS System
This looks good, but unfortunately our Lotus Notes Clients only display the mail adress.
I don't think that you can change the e-mail address for each agent individually. Also, I don't see "Sender:" header in my messages, how is it different from "From:"? :)
Have a look to the Screenshot http://viewstream.com/blog/index.php/2008/06/outdone-by-gmail-and-outlook/ Patrick
http://googlesystem.blogspot.com/2009/07/remove-on-behalf-of-from-messages-s... http://googlesystem.blogspot.com/2009/07/remove-on-behalf-of-from-messages-s... On Sat, Apr 23, 2011 at 6:07 AM, Patrick Cervicek < patrick@otrs.spamtrap.hs-esslingen.de> wrote:
On Wed, 20 Apr 2011, Matas wrote:
Hi,
You can change the sender's name that appears in e-mail at Ticket -> Core::Ticket -> Ticket::DefineEmailFrom by making it Agent Name + FromSeparator (which you can set in next field) + System Address
After that, e-mail header looks like this: From: Agent Name via OTRS System
This looks good, but unfortunately our Lotus Notes Clients only display the mail adress.
I don't think that you can change the e-mail address for each agent
individually. Also, I don't see "Sender:" header in my messages, how is it different from "From:"? :)
Have a look to the Screenshot http://viewstream.com/blog/index.php/2008/06/outdone-by-gmail-and-outlook/
Patrick
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