Any thoughts guys? //M On Thursday, August 11, 2011, Muhammad El-Sergani wrote:

OTRS DB.

Thanks and Best Regards, Muhammad El-Sergani.

On Thu, Aug 11, 2011 at 3:16 PM, Ugo Bellavance wrote:

...

Le 2011-08-11 09:05, Muhammad El-Sergani a écrit :

...

Dear list,

I'm wondering if anyone can help with the following: When creating a new email ticket, and selecting Address Book, we populate the TO's and CC's, but strangely, only the email is taken and put into the fields, customer names are not taken as well.

Can anyone help please?

Where do you store your customer information? LDAP? OTRS database?

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-- Thanks and Best Regards, Muhammad El-Sergani.

Hello Michiel, Thanks for your reply. Unfortunately this is not the problem I'm talking about. As I understand, bug#5863 was related to OTRS 3.0.1, and stated basically that there was no auto complete in the CC and BCC fields. In my case, I'm looking for something else, simpler. I need to add contacts from the address book, be that in the TO, CC or even BCC field(s), doesn't matter. What I find strangely missing in the system, is that when you press Apply at the bottom of the Address Book page, only the customers' email addresses are put in the respective fields, and not their names, which were stored earlier in their profiles in the Customers page. I'm running OTRS 3.0.7 (should be upgrading soon to 3.0.9), on a CentOS 5.5 server and MySQL DB. Any thoughts or ideas please? //M On Mon, Aug 15, 2011 at 3:47 PM, Michiel Beijen wrote:

This is currently the system behavior. It *could* be changed but would be fixed with this:

http://bugs.otrs.org/show_bug.cgi?id=5863 - Autocomplete in EmailTicket and Compose for CC: and BCC: doesn't work like it does in TO: field

-- Mike

On Sat, Aug 13, 2011 at 13:29, Muhammad El-Sergani wrote:

...

Any thoughts guys?

//M

On Thursday, August 11, 2011, Muhammad El-Sergani wrote:

...

OTRS DB.

Thanks and Best Regards, Muhammad El-Sergani.

On Thu, Aug 11, 2011 at 3:16 PM, Ugo Bellavance wrote:

...

Le 2011-08-11 09:05, Muhammad El-Sergani a écrit :

...

Dear list,

I'm wondering if anyone can help with the following: When creating a new email ticket, and selecting Address Book, we populate the TO's and CC's, but strangely, only the email is taken and put into the fields, customer names are not taken as well.

Can anyone help please?

Where do you store your customer information? LDAP? OTRS database?

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--

Thanks and Best Regards, Muhammad El-Sergani.

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