Hi,   Here is the solution.   I tried and it worked for me as well!   http://lists.otrs.org/pipermail/otrs/2009-March/025993.html   regards, amit --- On Fri, 9/7/10, TanaT wrote: From: TanaT Subject: [otrs] Remove system Email from CC field when answering a ticket To: otrs@otrs.org Date: Friday, 9 July, 2010, 9:58 PM Hi, It looks stupid, but I tried many settings without success... If a customer send a message to my OTRS system : otrs@mycompany.fr (fetched via POP3) When I use a template to reply to it, the system fills CC with otrs@mycompany.fr I'd rather my users not to have to remove it manually... How to leave it blank ? (I tried both "yes" and "no" settings in Frontend::Agent::Ticket::ViewCompose -> Ticket::Frontend::ComposeReplaceSenderAddress -> Ticket::Frontend::ComposeExcludeCcRecipients and other things... ) Thanks for reading. Have a good day. TanaT --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

TanaT wrote : [...]

If a customer send a message to my OTRS system : otrs@mycompany.fr (fetched via POP3) When I use a template to reply to it, the system fills CC with otrs@mycompany.fr I'd rather my users not to have to remove it manually... [...]

Hi, have you added the email address under OTRS -> "Admin" -> "Email Addresses" ? Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de