Hello, thanks, everything works fine. But now I have an other question. If I set the status of a ticket to 'Pending reminder' and I go to the view 'Locked tickets', there I can select between 'All', 'Open', 'New', 'Pending' and 'Reminder'. Assume I only have one open ticket with the status 'Pending remider'. I would expect to see the ticket only in the view 'Pending' or 'All'. But if I go to the 'Open', I also see my ticket there even though in the parentheses behind 'Open' stands a 0. Is that the intended behaviour? Best regards Ralph -----Ursprüngliche Nachricht----- Von: Robert Kehl [mailto:robertkehl@robertkehl.de] Gesendet: Montag, 13. Januar 2003 17:23 An: otrs@otrs.org Betreff: AW: [otrs] Error after Update to RC1 You have to use a FQDN (Full Qualified Domain Name) in your Personal Account settings. You can set these here: http://localhost/otrs/index.pl?Action=AdminUser http://localhost/otrs/index.pl?Action=AdminUser , located under http://localhost/otrs/index.pl?Action=Admin http://localhost/otrs/index.pl?Action=Admin . Let us know if it works. Rob -----Ursprüngliche Nachricht----- Von: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]Im Auftrag von Ralph Müller Gesendet: Montag, 13. Januar 2003 14:11 An: 'otrs@otrs.org' Betreff: [otrs] Error after Update to RC1 Hello, the perl version used is v5.6.1 built for i586-linux. I work on a SuSe 7.3 installation. With the new Agent.pm the error does not appear anymore, but the mail is not sent. Instead I keep staying in the 'Create answer' view. When I look at the 'From' field, there stands otrs@localhost, followed by '* invalid OTRS System (fqdn)'!. When I set the option $Self->{CheckEmailAddresses} to '0', everything works well. The full qualified domain name in Config.pm is set correctly (as well as in Defaults.pm). The autoresponse to an incoming mail uses the right from-address (otrs@<fqdn>). Where can I change the 'From'-address used for answers? Thanks in advance Bye Ralph -----Ursprüngliche Nachricht----- Von: Martin Edenhofer [ mailto:martin@edenhofer.de mailto:martin@edenhofer.de ] Gesendet: Freitag, 10. Januar 2003 18:42 An: otrs@otrs.org Betreff: Re: [otrs] Error after Update to RC1 Hi Ralph, On Fri, Jan 10, 2003 at 02:00:20PM +0100, Ralph M?ller wrote:

I just updated from beta8 to RC1. Every thing seems to work well. I can open new tickets and an autoresponse is sent back to the sender. But if I try to answer the ticket, I get the following error: Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/Output/HTML/Agent.pm line 1138.

I can't reproduce this error with my perl versions. Anyway, try the current Kernel/Output/HTML/Agent.pm (1.77) from CVS ( http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/Output/HTML/Agent. pm?rev=1.77 <http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/Output/HTML/Agent .pm?rev=1.77&content-type=text/plain> &content-type=text/plain ) Is it working now? Which perl version do you use?

Bye Ralph

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs