Hello and sorry for a perhaps stupid question, but how can I reopen an already closed ticket as an agent? Any hint would be appreciated. -- EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 ____________ Virus checked by G DATA AntiVirusKit
G'day,
By adding a note to the ticket with the "Next state" set to "OPEN".
On 1/12/07, EDV Tekomedia
Hello and sorry for a perhaps stupid question, but how can I reopen an already closed ticket as an agent? Any hint would be appreciated.
-- EDV Tekomedia Markus Nagel
Tekomedia GmbH Castroper Str.12 D-44791 Bochum
T: +49 (0)234 8939-0 F: +49 (0)234 8939-28
____________ Virus checked by G DATA AntiVirusKit
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OK, found it on my own: SysConfig: Ticket -> Frontend::Agent::Ticket::ViewNote Switch Ticket::Frontend::AgentTicketNote###State: to yes. EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 EDV Tekomedia schrieb:
Hello and sorry for a perhaps stupid question, but how can I reopen an already closed ticket as an agent? Any hint would be appreciated.
____________ Virus checked by G DATA AntiVirusKit
participants (2)
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EDV Tekomedia -
Robert Bui