MessageHi Marek, If you make the login name of the customer his e-mail address the e-mail will automatically assigned to this customeruser. If you want more users belonging to the same customer you can use the 'customerID' field to link them together. Hans Bakker, A-NeT Internet Services bv. (http://www.a-net.nl) OTRS ondersteuning in het Nederlands. http://otrs.nl -----Oorspronkelijk bericht----- Van: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]Namens Drnak Marek Verzonden: woensdag 20 augustus 2003 9:34 Aan: 'otrs@otrs.org' Onderwerp: RE: [otrs] Ticket from Email automatically assigned You are right, the owner is changed, but this unfortunately does not solve my problem. I need chnge customer to real customer listed in OTRS. Change of owner means only assigning ticket to agent=solver, not customer. How do you treat email tickets? If you have another ideas please let me know, I will be glad. Thank you very much. Marek Drnak -----Original Message----- From: Gene Parks [mailto:Gene.Parks@vipdirect.net] Sent: Wednesday, August 20, 2003 3:47 AM To: otrs@otrs.org Subject: RE: [otrs] Ticket from Email automatically assigned Am I wrong or is the ticket owner automatically changed when you send a reply? At least that is what happens on mine. Gene Parks VIP Direct