Hi I am just in the process of setting up OTRS We receive in excess of 100 requests a day and many if them contain attachments. I need to be able to handle attachments of up to 5 meg Is there any best practice around this? I see that attachments are stored actually in the database, whereas I had assumed they would be stored in Filemanger and the location would be stored in the database? Has anyone have these same requirements? A second question would be what does filemanager do if not store these attachments? Kind Regards --------------------------- Caspar Kennerdale Operations and Production Manager Web Operations Centaur Media plc 79 Wells Street, London, W1T 3QN 020 7970 4680