Hi, On 29.06.2010, at 23:48, Alan Creed wrote:

Hi, queue3 is set to valid. seems like for some reason lvl3+ queues do not appear in the scrolllist to choose them. Im using OTRS 2.0.4.

Wow, this is a very very old version of OTRS! You should consider to upgrade as it is difficult to troubleshoot that one without having such an old installation next to me ;-))) Can you verify this maybe as a bug on a testsystem with the same version? Btw: the current version is OTRS 2.4.7. I tested on 2.3 and 2.4 (GUI of course ;-)): mysql> select id, name from queue order by name asc; +----+------------------------------------------------+ | id | name | +----+------------------------------------------------+ | 3 | Junk | | 6 | NOC | | 4 | Second Level | | 2 | Second Level::Raw | | 1 | Second Level::Raw::Postmaster | | 7 | Second Level::Raw::Postmaster::change requests | | 5 | Servicedesk | +----+------------------------------------------------+ 7 rows in set (0.00 sec) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project

Hi, On 30.06.2010, at 16:14, Alan Creed wrote:

Could be this an issue with 2.0.4?

Could be … please test and report to bugs.otrs.com in case. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project

Hi, it happens with all lvl 3 queues. Thanx!!!!!

From: baldwin.bryanmichael@gmail.com To: otrs@otrs.org Date: Wed, 30 Jun 2010 09:56:26 +1200 Subject: Re: [otrs] Cant create more than 2 sub-queues

Hi Alan,

You might also want to try creating test tickets and moving at least one active ticket into each of your new queues. Then they should show when their parent has been selected. I know from experience that our system doesn't show a the queue if the queue has no tickets.

Bryan

On Tue, 2010-06-29 at 16:28 -0300, Alan Creed wrote:

...

Hi, I need help!

I need to create a queue like:

queue1 queue2 queue3 queue4

or queue1:queue2:queue3:queue4

But the problem is that when I try to create queue4 as a sub-queue of queue3, I cant It shows me only the first 2 queue to choose from. It doesnt show me queue3, altough it is created.

Thanx in advance

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