Is changing; Ticket::Frontend::AgentTicketOwner###HistoryType: in Frontend::Agent::Ticket::ViewOwner To another value the right solution?

From: Derk Roesink Reply-To: "User questions and discussions about OTRS." Date: Wed, 06 Jan 2010 00:36:52 +0100 To: OTRS Subject: [otrs] AddNote and OwnerUpdate notifications

Hi All,

When a ticket gets assigned to a certain agent, that agent gets 2 notifications via email;

1. AddNote (with comments that the supervisor gave assigning the ticket to the agent) 2. OwnerUpdate (with notification that that agent became the new owner of this ticket)

How can i disable the AddNote notification?

Im running on OTRS 2.3.4 (ubuntu)

Thanks!

Derk

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Hey there, 1) I had a look at all of that documentation (README.webserver), and it was already setup. I had used the RPM for OTRS (I am on CentOS 5), and it did the configuration and added a perl.conf and otrs.conf to my config.d directory. Just for giggles, I added the load module directive to my httpd.conf (As I knew Apache would load it only once - but give me feedback if the other instance loaded) - so i can confirm my mod_perl was being loaded. So I am still not sure why it is not being used by OTRS. 2) I can add and delete my FAQ just fine, but somewhere in the template, there are the words "default comment". It appears above the FAQ categories. For example: ----------------- FAQ default comment <------------------------ This is what I want to get rid of. Name / Comment SubCategories Article Hardware Hardware related FAQ for devices such as computers, cell phones, etc 1 0 ----------------- It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ instance. 3) In the checkModule, I have all modules in there as OK. The one in particular that you mentioned too. o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) As for your request to have a look at the link: http://yourserver/otrs/index.pl?Action=AdminMailAccount - That is the admin area for incoming email. My issue is with outbound. IE when as password request, etc. From this link (for config): http://yourserver/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConf... But in the adminlog, there were the following errors (nothing else related) from when I requested as password: Tue Jan 5 13:51:19 2010 error OTRS-CGI-10 Can't connect to smtp.xxxxxxxxxxx.com: ! Any additional ideas? D On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:

Hi there, • About enabling mod_perl, please read /opt/otrs/README.webserver • If you're logged in as admin, you'll be able to delete any FAQ article opening it and clicking the Delete button (http://yourserver/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=...) • To make sure you have all modules installed, run /opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is needed for SMTPS, besides that, share with us the corresponding log entries at http://yourserver/otrs/index.pl?Action=AdminLog after you click under "Run Now!" at http://yourserver/otrs/index.pl?Action=AdminMailAccount Greeetings,

Leonardo Certuche

On Tue, Jan 5, 2010 at 5:49 PM, dnk wrote: Hi there,

I have just setup OTRS on CentOS 5.4, and all is going well thus far.

I just have a few questions that my google searches have not yielded results for...

1) When using the support module to check if my system is optimized, I get:

Check for CGI Accelerator. You should use FastCGI or mod_perl to increase your performance.

- What do i need to do to enable that? It seems to be set up in my apache conf (mod_perl).

2) I also installed the FAQ module. Where on earth can I remove the "default comment"?

3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. I am pretty sure i set it up right. But when i use a function that requires mail (IE recover password), I get:

Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5 14:26:12 2010

Message: Can't connect to smtp.xxxxxxxx.com: !

Traceback (19419): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48

- Now i can ping that hostname without issue from the server. I have all the required perl modules installed as well.

I have (for settings):

SendmailModule: SMTPS SendmailModule::CMD: (left as default) SendmailModule::Host: myhostname SendmailModule::AuthUser: full email address (as my server requires) SendmailModule::AuthPassword: ***********

Thanks in advance.

D --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

uncomment also use DBD... use Kernel::System::DB.... On Wed, Jan 6, 2010 at 6:05 PM, dnk wrote:

Just to add to my previous post,

What should be edited in: /opt/otrs/scripts/apache2-perl-startup.pl

Just uncomment and modify: Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass'); ?

D

On 2010-01-06, at 8:42 AM, dnk wrote:

...

Hey there,

1) I had a look at all of that documentation (README.webserver), and it was already setup. I had used the RPM for OTRS (I am on CentOS 5), and it did the configuration and added a perl.conf and otrs.conf to my config.d directory. Just for giggles, I added the load module directive to my httpd.conf (As I knew Apache would load it only once - but give me feedback if the other instance loaded) - so i can confirm my mod_perl was being loaded. So I am still not sure why it is not being used by OTRS.

2) I can add and delete my FAQ just fine, but somewhere in the template, there are the words "default comment". It appears above the FAQ categories. For example:

----------------- FAQ

default comment <------------------------ This is what I want to get rid of.

Name / Comment SubCategories Article Hardware Hardware related FAQ for devices such as computers, cell phones, etc 1 0 -----------------

It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ instance.

3) In the checkModule, I have all modules in there as OK. The one in particular that you mentioned too. o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01)

As for your request to have a look at the link: http://yourserver/otrs/index.pl?Action=AdminMailAccount - That is the admin area for incoming email. My issue is with outbound. IE when as password request, etc.

...

From this link (for config): http://yourserver/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConf...

But in the adminlog, there were the following errors (nothing else related) from when I requested as password:

Tue Jan 5 13:51:19 2010 error OTRS-CGI-10 Can't connect to smtp.xxxxxxxxxxx.com: !

Any additional ideas?

D

On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:

...

Hi there, • About enabling mod_perl, please read /opt/otrs/README.webserver • If you're logged in as admin, you'll be able to delete any FAQ article opening it and clicking the Delete button ( http://yourserver/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=... ) • To make sure you have all modules installed, run /opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is needed for SMTPS, besides that, share with us the corresponding log entries at http://yourserver/otrs/index.pl?Action=AdminLog after you click under "Run Now!" at http://yourserver/otrs/index.pl?Action=AdminMailAccount Greeetings,

Leonardo Certuche

On Tue, Jan 5, 2010 at 5:49 PM, dnk wrote: Hi there,

I have just setup OTRS on CentOS 5.4, and all is going well thus far.

I just have a few questions that my google searches have not yielded results for...

1) When using the support module to check if my system is optimized, I get:

Check for CGI Accelerator. You should use FastCGI or mod_perl to increase your performance.

- What do i need to do to enable that? It seems to be set up in my apache conf (mod_perl).

2) I also installed the FAQ module. Where on earth can I remove the "default comment"?

3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. I am pretty sure i set it up right. But when i use a function that requires mail (IE recover password), I get:

Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5 14:26:12 2010

Message: Can't connect to smtp.xxxxxxxx.com: !

Traceback (19419): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48

- Now i can ping that hostname without issue from the server. I have all the required perl modules installed as well.

I have (for settings):

SendmailModule: SMTPS SendmailModule::CMD: (left as default) SendmailModule::Host: myhostname SendmailModule::AuthUser: full email address (as my server requires) SendmailModule::AuthPassword: ***********

Thanks in advance.

D --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Ok, I got it working. Stupid mistake, There was a use statement that had to be uncommented. I thought it was meant to be a comment. doh! SO to confirm for others, I had changed the following in the /opt/otrs/scripts/apache2-perl-startup.pl file: Uncommented (and added my password): use Apache::DBI (); Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'yourpassword'); use DBI (); Then uncommented (as I am using mysql): # enable this if you use mysql use DBD::mysql (); use Kernel::System::DB::mysql; Man, what a nice change in speed of the web interface. Now I only hve the following 2 issues outstanding. ------- 2) I also installed the FAQ module. Where on earth can I remove the "default comment"? 3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. I am pretty sure i set it up right. But when i use a function that requires mail (IE recover password), I get: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5 14:26:12 2010 Message: Can't connect to smtp.xxxxxxxx.com: ! Traceback (19419): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48 - Now i can ping that hostname without issue from the server. I have all the required perl modules installed as well. I have (for settings): SendmailModule: SMTPS SendmailModule::CMD: (left as default) SendmailModule::Host: myhostname SendmailModule::AuthUser: full email address (as my server requires) SendmailModule::AuthPassword: *********** ------- But since i got mod_perl working, I noticed the traceback changed a bit for my smtp sending issue: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jan 6 10:45:06 2010 Message: Can't connect to smtp.xxxxxxxx.com: ! Traceback (2138): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.42) Line: 204 Module: ModPerl::RegistryCooker::run (v1.42) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 So I guess if anyone has any additional info and sending email with SMTPS, and that dumb "default" comment in the FAQ module, that would be appreciated. D On 2010-01-06, at 9:28 AM, dnk wrote:

Do you mean:

enable this if you use mysql use DBD::mysql (); use Kernel::System::DB::mysql;

Or do you mean:

(under apache) use DBI ();

(under core modules) use Kernel::System::DB;

D On 2010-01-06, at 9:12 AM, Marco Vannini wrote:

...

uncomment also

use DBD... use Kernel::System::DB....

On Wed, Jan 6, 2010 at 6:05 PM, dnk wrote: Just to add to my previous post,

What should be edited in: /opt/otrs/scripts/apache2-perl-startup.pl

Just uncomment and modify: Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass'); ?

D

On 2010-01-06, at 8:42 AM, dnk wrote:

...

Hey there,

1) I had a look at all of that documentation (README.webserver), and it was already setup. I had used the RPM for OTRS (I am on CentOS 5), and it did the configuration and added a perl.conf and otrs.conf to my config.d directory. Just for giggles, I added the load module directive to my httpd.conf (As I knew Apache would load it only once - but give me feedback if the other instance loaded) - so i can confirm my mod_perl was being loaded. So I am still not sure why it is not being used by OTRS.

2) I can add and delete my FAQ just fine, but somewhere in the template, there are the words "default comment". It appears above the FAQ categories. For example:

----------------- FAQ

default comment <------------------------ This is what I want to get rid of.

Name / Comment SubCategories Article Hardware Hardware related FAQ for devices such as computers, cell phones, etc 1 0 -----------------

It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ instance.

3) In the checkModule, I have all modules in there as OK. The one in particular that you mentioned too. o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01)

As for your request to have a look at the link: http://yourserver/otrs/index.pl?Action=AdminMailAccount - That is the admin area for incoming email. My issue is with outbound. IE when as password request, etc.

...

From this link (for config): http://yourserver/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConf...

But in the adminlog, there were the following errors (nothing else related) from when I requested as password:

Tue Jan 5 13:51:19 2010 error OTRS-CGI-10 Can't connect to smtp.xxxxxxxxxxx.com: !

Any additional ideas?

D

On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:

...

Hi there, • About enabling mod_perl, please read /opt/otrs/README.webserver • If you're logged in as admin, you'll be able to delete any FAQ article opening it and clicking the Delete button (http://yourserver/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=...) • To make sure you have all modules installed, run /opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is needed for SMTPS, besides that, share with us the corresponding log entries at http://yourserver/otrs/index.pl?Action=AdminLog after you click under "Run Now!" at http://yourserver/otrs/index.pl?Action=AdminMailAccount Greeetings,

Leonardo Certuche

On Tue, Jan 5, 2010 at 5:49 PM, dnk wrote: Hi there,

I have just setup OTRS on CentOS 5.4, and all is going well thus far.

I just have a few questions that my google searches have not yielded results for...

1) When using the support module to check if my system is optimized, I get:

Check for CGI Accelerator. You should use FastCGI or mod_perl to increase your performance.

- What do i need to do to enable that? It seems to be set up in my apache conf (mod_perl).

2) I also installed the FAQ module. Where on earth can I remove the "default comment"?

3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. I am pretty sure i set it up right. But when i use a function that requires mail (IE recover password), I get:

Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5 14:26:12 2010

Message: Can't connect to smtp.xxxxxxxx.com: !

Traceback (19419): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48

- Now i can ping that hostname without issue from the server. I have all the required perl modules installed as well.

I have (for settings):

SendmailModule: SMTPS SendmailModule::CMD: (left as default) SendmailModule::Host: myhostname SendmailModule::AuthUser: full email address (as my server requires) SendmailModule::AuthPassword: ***********

Thanks in advance.

D --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Hi For 1) try to rename perl.conf in aperl.conf so it will be loaded before o(trs.conf) and let us know. On Wed, Jan 6, 2010 at 5:42 PM, dnk wrote:

Hey there,

1) I had a look at all of that documentation (README.webserver), and it was already setup. I had used the RPM for OTRS (I am on CentOS 5), and it did the configuration and added a perl.conf and otrs.conf to my config.d directory. Just for giggles, I added the load module directive to my httpd.conf (As I knew Apache would load it only once - but give me feedback if the other instance loaded) - so i can confirm my mod_perl was being loaded. So I am still not sure why it is not being used by OTRS.

2) I can add and delete my FAQ just fine, but somewhere in the template, there are the words "default comment". It appears above the FAQ categories. For example:

----------------- FAQ

default comment <------------------------ This is what I want to get rid of.

Name / Comment SubCategories Article Hardware Hardware related FAQ for devices such as computers, cell phones, etc 1 0 -----------------

It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ instance.

3) In the checkModule, I have all modules in there as OK. The one in particular that you mentioned too. o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01)

As for your request to have a look at the link: http://yourserver/otrs/index.pl?Action=AdminMailAccount - That is the admin area for incoming email. My issue is with outbound. IE when as password request, etc.

...

From this link (for config): http://yourserver/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConf...

But in the adminlog, there were the following errors (nothing else related) from when I requested as password:

Tue Jan 5 13:51:19 2010 error OTRS-CGI-10 Can't connect to smtp.xxxxxxxxxxx.com: !

Any additional ideas?

D

On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:

...

Hi there, • About enabling mod_perl, please read /opt/otrs/README.webserver • If you're logged in as admin, you'll be able to delete any FAQ article opening it and clicking the Delete button ( http://yourserver/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=... ) • To make sure you have all modules installed, run /opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is needed for SMTPS, besides that, share with us the corresponding log entries at http://yourserver/otrs/index.pl?Action=AdminLog after you click under "Run Now!" at http://yourserver/otrs/index.pl?Action=AdminMailAccount Greeetings,

Leonardo Certuche

On Tue, Jan 5, 2010 at 5:49 PM, dnk wrote: Hi there,

I have just setup OTRS on CentOS 5.4, and all is going well thus far.

I just have a few questions that my google searches have not yielded results for...

1) When using the support module to check if my system is optimized, I get:

Check for CGI Accelerator. You should use FastCGI or mod_perl to increase your performance.

- What do i need to do to enable that? It seems to be set up in my apache conf (mod_perl).

2) I also installed the FAQ module. Where on earth can I remove the "default comment"?

3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. I am pretty sure i set it up right. But when i use a function that requires mail (IE recover password), I get:

Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5 14:26:12 2010

Message: Can't connect to smtp.xxxxxxxx.com: !

Traceback (19419): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48

- Now i can ping that hostname without issue from the server. I have all the required perl modules installed as well.

I have (for settings):

SendmailModule: SMTPS SendmailModule::CMD: (left as default) SendmailModule::Host: myhostname SendmailModule::AuthUser: full email address (as my server requires) SendmailModule::AuthPassword: ***********

Thanks in advance.

D --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/