OTRS as a lightweight CRM ?
Dear OTRS gurus, is OTRS suitable for use as a CRM system, or does it lack some critical CRM functionality? Maybe some add-on exists (like ITSM) which makes a lightweight CRM system from OTRS ? Thanks in advanse! Andrew
Andrew Stesin wrote:
Dear OTRS gurus,
is OTRS suitable for use as a CRM system, or does it lack some critical CRM functionality?
Maybe some add-on exists (like ITSM) which makes a lightweight CRM system from OTRS ?
Thanks in advanse! Andrew _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Hi Andrew, It is a compicated question. Can you explain what exactly do you need from CRM system? -- MoiKrug - ??????? ???? http://bg8s.moikrug.ru/?from=userlink??????? ???? http://bg8s.moikrug.ru/?from=userlink
Hi,
I think it will be a good idea if someone can list all the CRM related
features of OTRS and also add it to the otrs.org too.
Regards,
-Hooman
On Wed, Jul 23, 2008 at 2:44 PM, Egor Tsilenko
Andrew Stesin wrote:
Dear OTRS gurus,
is OTRS suitable for use as a CRM system, or does it lack some critical CRM functionality?
Maybe some add-on exists (like ITSM) which makes a lightweight CRM system from OTRS ?
Thanks in advanse! Andrew _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Hi Andrew, It is a compicated question. Can you explain what exactly do you need from CRM system? -- [image: MoiKrug - Циленко Егор] http://bg8s.moikrug.ru/?from=userlinkЦиленко Егор http://bg8s.moikrug.ru/?from=userlink
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
The question of "where the distinct border between CRM functionality
and other OSS/BSS systems functionality is" seems to be not so simple.
What I mean, that CRM is some subset of functionality, described in
TMForum's recent document GB929 R3 Vesion 3.2 "TM Forum Applications
Framework (TAM). The OSS/BSS systems landscape". See
http://tmforum.org for details.
Where the edge between CRM functionality and "other" functionality
goes - I have only some ideas and guesses. I.e. "inventory" system (or
CMDB in terms of ITIL) is it part of CRM or counterpart?
Thanks,
Andrew
2008/7/23 Hooman Mesgary
Hi, I think it will be a good idea if someone can list all the CRM related features of OTRS and also add it to the otrs.org too. Regards, -Hooman
participants (3)
-
Andrew Stesin -
Egor Tsilenko -
Hooman Mesgary