Hi, The second problem is resolved as I am doing a silly mistake not using in the auto reply. Regards Sourabh Sarwate**** On Tue, Dec 29, 2009 at 6:02 PM, Sourabh Sarwate wrote:

Hi All,

I am facing a 2 problems on our OTRS system.

1) When I am changing the configuration for Customer with multiple IDs in Config.pm I am not able to search the Customer User Management.While the functionality for Customer with multiple Ids is working fine.

2) I am not able to get the Ticket Number in Auto-reply text. I am using following content for the auto reply and using for getting the ticket

*Dear ,

Thank you for contacting us. Your issue regarding has been registered and will be processed shortly. We have assigned a ticket for this issue. Please include this ticket no. in all your further communications with us related to this issue. Would request you not to change the subject line while replying by e-mail. You will also receive a detailed update of resolution progress upon this ticket with in next 4hrs.*

I am using windows 2003 server Enterprise Edition.

-- Regards, Sourabh Sarwate