I just used the new change management module to manage my first large scale change. I am a happy user. Excellent job OTRS! Now, of course, I want to be able to customize it similar to the FreeText concept on tickets. Specifically I want to: 1. have a Change Process Type (e.g. Service Transition, Service Operations, Deployment, Security etc) related to ITIL processes. 2. set the Change to have this type to reflect the process that initiated the change. 3. show the Change Process Type on the Change Overview. 4. be able to search on the Change Type I have been working my way through SysConfig but have not yet found anything relevant. I haven't looked at the code yet... The only thought I had was to overload Category, but it is involved in priority and I don't see any way to rename the Category names. Any suggestions? Regards, Eric Carroll