Michael, Also be careful about what you think a good backup is. The database does NOT store all of the system config settings. Most of these are stored in : Kernel/Config/Files/ZZZAAuto.pm and Kernel/Config/Files/ZZZAuto.pm If you don't back those up, most of your customizations will be lost if you tried to reinstall OTRS on another server if your production server died. Justin Noel http://calendee.com On Wed, Feb 24, 2010 at 7:40 AM, Michael Mitchell wrote:

I have created a new server installing otrs 2.4.6 on a windows 2003 server box using mysql 5.0 now I have another server running version 2.4.3 which is currently our production box I want to backup the production box, what are the steps in backing up the database this is my 1st time doing so any help would be greatly appreciated.

*Michael D Mitchell*

*Sixth Avenue** Electronics*

*Help Desk / Tech*

*mmitchell@6ave.com*

*973-564-7780 (External)*

*973-924-2900 (Internal)*

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