Hi Augustin, You should map services to customer users via the admin interface. You could also define 'default' services for your customers here. HTH -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)http://www.otrs.com/en/news-and-press/news-details/article/translate-to-engl...and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Thu, Oct 8, 2009 at 6:57 PM, Agustin de Landa Gil wrote:

Hi I have installed the OTRS System to test it.

I have created services and SLA’s without any problem, but when I try to create a ticket the lists of both are empty.

Is there a configuration I am missing?

Thanks,

Agustín.

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