need precisions about how to configure otrs mail adress
Hi everybody I just have installed OTRS on my windows system, and I am trying to use it. I am currently reading the documentation on how to send and receive emails: http://doc.otrs.org/2.3/en/html/x1331.html But I don't understand everything. I have edited Kernel\Config.pm as said on page http://doc.otrs.org/2.3/en/html/c1308.html in order to have something compatible with windows. As the host, I gave the microsoft outlook one for my computer, something like pc356984.enterprise.lambda.com. Since then, I can send email from OTRS to my outlook, and I receive it on my outlook. But when I try to make a reply, or a new ticket, it fails. It uses the adress otrs@localhost, but this adress c4n't be found by outlook And the documentation is unclear for a total beginner like me. It speaks about how to create and configure account. But are these accounts to be real accounts from reals adresses? Or are they some accounts that I have to create to send emails to when I want to send a new ticket? Since the interface is asking for pop3 stuff, I think the first hypothesis is the good one. But then I still have a question: How to configure the adress to which I will send emails to create tickets in otrs, and if it is really otrs@localhost, what do I have to do to make it work? Best regards Gauthier Perrineau
Some tips:
- Edit /otrs/Kernel/Config.pm and replace root@localhost for a real email
address in AdminEmail
- Associate email addresses to queues in
index.pl?Action=AdminSystemAddress so you have a valid from field for each
mail sent
- If you want OTRS to automatically create tickets from emails, create a
pop/imap account in index.pl?Action=AdminMailAccount
Have fun and take your time to understand how it works!
On Wed, Apr 8, 2009 at 8:25 AM, Gab Aldien
Hi everybody
I just have installed OTRS on my windows system, and I am trying to use it. I am currently reading the documentation on how to send and receive emails: http://doc.otrs.org/2.3/en/html/x1331.html
But I don't understand everything. I have edited Kernel\Config.pm as said on page http://doc.otrs.org/2.3/en/html/c1308.html in order to have something compatible with windows. As the host, I gave the microsoft outlook one for my computer, something like pc356984.enterprise.lambda.com. Since then, I can send email from OTRS to my outlook, and I receive it on my outlook. But when I try to make a reply, or a new ticket, it fails. It uses the adress otrs@localhost, but this adress c4n't be found by outlook
And the documentation is unclear for a total beginner like me. It speaks about how to create and configure account. But are these accounts to be real accounts from reals adresses? Or are they some accounts that I have to create to send emails to when I want to send a new ticket? Since the interface is asking for pop3 stuff, I think the first hypothesis is the good one.
But then I still have a question: How to configure the adress to which I will send emails to create tickets in otrs, and if it is really otrs@localhost, what do I have to do to make it work?
Best regards
Gauthier Perrineau
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participants (2)
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Gab Aldien -
Leonardo Certuche