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Question about the upgrade...

Andrew Meyer

10 Jan 2011 10 Jan '11

4 p.m.

I need some advice on how to setup my OTRS 3.0.4 server. I need to be able to have OTRS, and phpMyAdmin running on the server. I was thinking I would need to setup vhosts in apache, but I'm not sure where to start... There also maybe 1 other server running on this. Am I moving in the right direction? If someone can look at this and give me some ideas that would be great, I know this isn't apache support... http://pastebin.com/emZWXJ5j Thanks, Andrew Meyer ameyer@precisionpractice.com mailto:ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146

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Gerald Young

10 Jan 10 Jan

4:14 p.m.

I have phpMyAdmin and OTRS running simultaneously. You may need mod_php, but virtual hosts? I don't think so. Alias /pmyadmin /usr/share/phpmyadmin Options FollowSymLinks DirectoryIndex index.php <IfModule mod_php5.c> AddType application/x-httpd-php .php php_flag magic_quotes_gpc Off php_flag track_vars On php_flag register_globals Off php_value include_path . </IfModule> </Directory> # Authorize for setup <IfModule mod_authn_file.c> AuthType Basic AuthName "phpMyAdmin Setup" AuthUserFile /etc/phpmyadmin/htpasswd.setup </IfModule> Require valid-user </Directory> # Disallow web access to directories that don't need it Order Deny,Allow Deny from All </Directory> Order Deny,Allow Deny from All </Directory> On Mon, Jan 10, 2011 at 11:00 AM, Andrew Meyer

wrote:

I need some advice on how to setup my OTRS 3.0.4 server. I need to be able to have OTRS, and phpMyAdmin running on the server. I was thinking I would need to setup vhosts in apache, but I’m not sure where to start…

There also maybe 1 other server running on this. Am I moving in the right direction?

If someone can look at this and give me some ideas that would be great, I know this isn’t apache support…

http://pastebin.com/emZWXJ5j

Thanks,

Andrew Meyer

ameyer@precisionpractice.com

Unix Systems Administrator

Precision Practice Management

689 Craig Rd.

Saint Louis, MO 63141

314-787-0681 (Main Line)

314-881-5265 (Direct)

314-881-5365 (Fax)

314-565-0868 (cell)

After Hours Emergency 314-576-9146

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Andrew Meyer

5 p.m.

Ok, then here is my next question, internally we run Windows Server 2003, when the IT staff types in http://helpdesk/ I need it to forward to http://helpdesk/otrs/index.pl ... where would I change this? Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Monday, January 10, 2011 10:14 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server I have phpMyAdmin and OTRS running simultaneously. You may need mod_php, but virtual hosts? I don't think so. Alias /pmyadmin /usr/share/phpmyadmin Options FollowSymLinks DirectoryIndex index.php <IfModule mod_php5.c> AddType application/x-httpd-php .php php_flag magic_quotes_gpc Off php_flag track_vars On php_flag register_globals Off php_value include_path . </IfModule> </Directory> # Authorize for setup <IfModule mod_authn_file.c> AuthType Basic AuthName "phpMyAdmin Setup" AuthUserFile /etc/phpmyadmin/htpasswd.setup </IfModule> Require valid-user </Directory> # Disallow web access to directories that don't need it Order Deny,Allow Deny from All </Directory> Order Deny,Allow Deny from All </Directory> On Mon, Jan 10, 2011 at 11:00 AM, Andrew Meyer wrote: I need some advice on how to setup my OTRS 3.0.4 server. I need to be able to have OTRS, and phpMyAdmin running on the server. I was thinking I would need to setup vhosts in apache, but I'm not sure where to start... There also maybe 1 other server running on this. Am I moving in the right direction? If someone can look at this and give me some ideas that would be great, I know this isn't apache support... http://pastebin.com/emZWXJ5j Thanks, Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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DM_Julio Angulo

5:31 p.m.

The easy way: create a file with the contents: <html> <head> <title>OTRS</title> <META HTTP-EQUIV="Refresh" CONTENT="0; URL= to http://helpdesk/otrs/index.pl"> </head> <body> Redirect </body> </html> save it as index.html in c:/inetpub/wwwroot Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Andrew Meyer Enviado el: Lunes, 10 de Enero de 2011 12:01 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] multiple sites on 1 server Ok, then here is my next question, internally we run Windows Server 2003, when the IT staff types in http://helpdesk/ I need it to forward to http://helpdesk/otrs/index.pl ... where would I change this? Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Monday, January 10, 2011 10:14 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server I have phpMyAdmin and OTRS running simultaneously. You may need mod_php, but virtual hosts? I don't think so. Alias /pmyadmin /usr/share/phpmyadmin Options FollowSymLinks DirectoryIndex index.php <IfModule mod_php5.c> AddType application/x-httpd-php .php php_flag magic_quotes_gpc Off php_flag track_vars On php_flag register_globals Off php_value include_path . </IfModule> </Directory> # Authorize for setup <IfModule mod_authn_file.c> AuthType Basic AuthName "phpMyAdmin Setup" AuthUserFile /etc/phpmyadmin/htpasswd.setup </IfModule> Require valid-user </Directory> # Disallow web access to directories that don't need it Order Deny,Allow Deny from All </Directory> Order Deny,Allow Deny from All </Directory> On Mon, Jan 10, 2011 at 11:00 AM, Andrew Meyer wrote: I need some advice on how to setup my OTRS 3.0.4 server. I need to be able to have OTRS, and phpMyAdmin running on the server. I was thinking I would need to setup vhosts in apache, but I'm not sure where to start... There also maybe 1 other server running on this. Am I moving in the right direction? If someone can look at this and give me some ideas that would be great, I know this isn't apache support... http://pastebin.com/emZWXJ5j Thanks, Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Andrew Meyer

7 p.m.

Thank you! Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DM_Julio Angulo Sent: Monday, January 10, 2011 11:31 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server The easy way: create a file with the contents: <html> <head> <title>OTRS</title> <META HTTP-EQUIV="Refresh" CONTENT="0; URL= to http://helpdesk/otrs/index.pl"> </head> <body> Redirect </body> </html> save it as index.html in c:/inetpub/wwwroot Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Andrew Meyer Enviado el: Lunes, 10 de Enero de 2011 12:01 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] multiple sites on 1 server Ok, then here is my next question, internally we run Windows Server 2003, when the IT staff types in http://helpdesk/ I need it to forward to http://helpdesk/otrs/index.pl ... where would I change this? Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Monday, January 10, 2011 10:14 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server I have phpMyAdmin and OTRS running simultaneously. You may need mod_php, but virtual hosts? I don't think so. Alias /pmyadmin /usr/share/phpmyadmin Options FollowSymLinks DirectoryIndex index.php <IfModule mod_php5.c> AddType application/x-httpd-php .php php_flag magic_quotes_gpc Off php_flag track_vars On php_flag register_globals Off php_value include_path . </IfModule> </Directory> # Authorize for setup <IfModule mod_authn_file.c> AuthType Basic AuthName "phpMyAdmin Setup" AuthUserFile /etc/phpmyadmin/htpasswd.setup </IfModule> Require valid-user </Directory> # Disallow web access to directories that don't need it Order Deny,Allow Deny from All </Directory> Order Deny,Allow Deny from All </Directory> On Mon, Jan 10, 2011 at 11:00 AM, Andrew Meyer wrote: I need some advice on how to setup my OTRS 3.0.4 server. I need to be able to have OTRS, and phpMyAdmin running on the server. I was thinking I would need to setup vhosts in apache, but I'm not sure where to start... There also maybe 1 other server running on this. Am I moving in the right direction? If someone can look at this and give me some ideas that would be great, I know this isn't apache support... http://pastebin.com/emZWXJ5j Thanks, Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Andrew Meyer

7:06 p.m.

Julio, It has this in the index.html already: <meta http-equiv="refresh" content="0; URL=/otrs/index.pl" /> Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DM_Julio Angulo Sent: Monday, January 10, 2011 11:31 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server The easy way: create a file with the contents: <html> <head> <title>OTRS</title> <META HTTP-EQUIV="Refresh" CONTENT="0; URL= to http://helpdesk/otrs/index.pl"> </head> <body> Redirect </body> </html> save it as index.html in c:/inetpub/wwwroot Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Andrew Meyer Enviado el: Lunes, 10 de Enero de 2011 12:01 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] multiple sites on 1 server Ok, then here is my next question, internally we run Windows Server 2003, when the IT staff types in http://helpdesk/ I need it to forward to http://helpdesk/otrs/index.pl ... where would I change this? Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Monday, January 10, 2011 10:14 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server I have phpMyAdmin and OTRS running simultaneously. You may need mod_php, but virtual hosts? I don't think so. Alias /pmyadmin /usr/share/phpmyadmin Options FollowSymLinks DirectoryIndex index.php <IfModule mod_php5.c> AddType application/x-httpd-php .php php_flag magic_quotes_gpc Off php_flag track_vars On php_flag register_globals Off php_value include_path . </IfModule> </Directory> # Authorize for setup <IfModule mod_authn_file.c> AuthType Basic AuthName "phpMyAdmin Setup" AuthUserFile /etc/phpmyadmin/htpasswd.setup </IfModule> Require valid-user </Directory> # Disallow web access to directories that don't need it Order Deny,Allow Deny from All </Directory> Order Deny,Allow Deny from All </Directory> On Mon, Jan 10, 2011 at 11:00 AM, Andrew Meyer wrote: I need some advice on how to setup my OTRS 3.0.4 server. I need to be able to have OTRS, and phpMyAdmin running on the server. I was thinking I would need to setup vhosts in apache, but I'm not sure where to start... There also maybe 1 other server running on this. Am I moving in the right direction? If someone can look at this and give me some ideas that would be great, I know this isn't apache support... http://pastebin.com/emZWXJ5j Thanks, Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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DM_Julio Angulo

9:18 p.m.

Sorry, If you using IIS 6 on 2003 server default document is default.htm This line: <meta http-equiv="refresh" content="0; URL=http://localhost/otrs/index.pl" /> Redirect time = 0 seg. To url where "local host" is valid name server or ip OTRS server. See this picture: http://blogs.iis.net/blogs/nitashav/IIS6_DefaultDocument_1898CBC6.jpg Sorry my English is short. Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Andrew Meyer Enviado el: Lunes, 10 de Enero de 2011 02:07 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] multiple sites on 1 server Julio, It has this in the index.html already: <meta http-equiv="refresh" content="0; URL=/otrs/index.pl" /> Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DM_Julio Angulo Sent: Monday, January 10, 2011 11:31 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server The easy way: create a file with the contents: <html> <head> <title>OTRS</title> <META HTTP-EQUIV="Refresh" CONTENT="0; URL= to http://helpdesk/otrs/index.pl"> </head> <body> Redirect </body> </html> save it as index.html in c:/inetpub/wwwroot Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Andrew Meyer Enviado el: Lunes, 10 de Enero de 2011 12:01 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] multiple sites on 1 server Ok, then here is my next question, internally we run Windows Server 2003, when the IT staff types in http://helpdesk/ I need it to forward to http://helpdesk/otrs/index.pl ... where would I change this? Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Monday, January 10, 2011 10:14 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server I have phpMyAdmin and OTRS running simultaneously. You may need mod_php, but virtual hosts? I don't think so. Alias /pmyadmin /usr/share/phpmyadmin Options FollowSymLinks DirectoryIndex index.php <IfModule mod_php5.c> AddType application/x-httpd-php .php php_flag magic_quotes_gpc Off php_flag track_vars On php_flag register_globals Off php_value include_path . </IfModule> </Directory> # Authorize for setup <IfModule mod_authn_file.c> AuthType Basic AuthName "phpMyAdmin Setup" AuthUserFile /etc/phpmyadmin/htpasswd.setup </IfModule> Require valid-user </Directory> # Disallow web access to directories that don't need it Order Deny,Allow Deny from All </Directory> Order Deny,Allow Deny from All </Directory> On Mon, Jan 10, 2011 at 11:00 AM, Andrew Meyer wrote: I need some advice on how to setup my OTRS 3.0.4 server. I need to be able to have OTRS, and phpMyAdmin running on the server. I was thinking I would need to setup vhosts in apache, but I'm not sure where to start... There also maybe 1 other server running on this. Am I moving in the right direction? If someone can look at this and give me some ideas that would be great, I know this isn't apache support... http://pastebin.com/emZWXJ5j Thanks, Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Andrew Meyer

11 Jan 11 Jan

5:12 p.m.

Ok, I think I got my problem worked out as far as this goes... Now I face another problem trying to get an Apache Redirect working... If I put in: 'Redirect permanent / /otrs/index.pl' it doesn't work. I tried using the full http path, that worked for a bit. I'm not sure what is happening. Trying to check the logs...coming up empty handed. Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DM_Julio Angulo Sent: Monday, January 10, 2011 3:18 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server Sorry, If you using IIS 6 on 2003 server default document is default.htm This line: <meta http-equiv="refresh" content="0; URL=http://localhost/otrs/index.pl" /> Redirect time = 0 seg. To url where "local host" is valid name server or ip OTRS server. See this picture: http://blogs.iis.net/blogs/nitashav/IIS6_DefaultDocument_1898CBC6.jpg Sorry my English is short. Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Andrew Meyer Enviado el: Lunes, 10 de Enero de 2011 02:07 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] multiple sites on 1 server Julio, It has this in the index.html already: <meta http-equiv="refresh" content="0; URL=/otrs/index.pl" /> Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DM_Julio Angulo Sent: Monday, January 10, 2011 11:31 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server The easy way: create a file with the contents: <html> <head> <title>OTRS</title> <META HTTP-EQUIV="Refresh" CONTENT="0; URL= to http://helpdesk/otrs/index.pl"> </head> <body> Redirect </body> </html> save it as index.html in c:/inetpub/wwwroot Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Andrew Meyer Enviado el: Lunes, 10 de Enero de 2011 12:01 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] multiple sites on 1 server Ok, then here is my next question, internally we run Windows Server 2003, when the IT staff types in http://helpdesk/ I need it to forward to http://helpdesk/otrs/index.pl ... where would I change this? Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Monday, January 10, 2011 10:14 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server I have phpMyAdmin and OTRS running simultaneously. You may need mod_php, but virtual hosts? I don't think so. Alias /pmyadmin /usr/share/phpmyadmin Options FollowSymLinks DirectoryIndex index.php <IfModule mod_php5.c> AddType application/x-httpd-php .php php_flag magic_quotes_gpc Off php_flag track_vars On php_flag register_globals Off php_value include_path . </IfModule> </Directory> # Authorize for setup <IfModule mod_authn_file.c> AuthType Basic AuthName "phpMyAdmin Setup" AuthUserFile /etc/phpmyadmin/htpasswd.setup </IfModule> Require valid-user </Directory> # Disallow web access to directories that don't need it Order Deny,Allow Deny from All </Directory> Order Deny,Allow Deny from All </Directory> On Mon, Jan 10, 2011 at 11:00 AM, Andrew Meyer wrote: I need some advice on how to setup my OTRS 3.0.4 server. I need to be able to have OTRS, and phpMyAdmin running on the server. I was thinking I would need to setup vhosts in apache, but I'm not sure where to start... There also maybe 1 other server running on this. Am I moving in the right direction? If someone can look at this and give me some ideas that would be great, I know this isn't apache support... http://pastebin.com/emZWXJ5j Thanks, Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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DM_Julio Angulo

8:15 p.m.

Maybe this help you: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=282 Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Andrew Meyer Enviado el: Martes, 11 de Enero de 2011 12:12 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] multiple sites on 1 server Ok, I think I got my problem worked out as far as this goes... Now I face another problem trying to get an Apache Redirect working... If I put in: 'Redirect permanent / /otrs/index.pl' it doesn't work. I tried using the full http path, that worked for a bit. I'm not sure what is happening. Trying to check the logs...coming up empty handed. Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DM_Julio Angulo Sent: Monday, January 10, 2011 3:18 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server Sorry, If you using IIS 6 on 2003 server default document is default.htm This line: <meta http-equiv="refresh" content="0; URL=http://localhost/otrs/index.pl" /> Redirect time = 0 seg. To url where "local host" is valid name server or ip OTRS server. See this picture: http://blogs.iis.net/blogs/nitashav/IIS6_DefaultDocument_1898CBC6.jpg Sorry my English is short. Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Andrew Meyer Enviado el: Lunes, 10 de Enero de 2011 02:07 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] multiple sites on 1 server Julio, It has this in the index.html already: <meta http-equiv="refresh" content="0; URL=/otrs/index.pl" /> Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DM_Julio Angulo Sent: Monday, January 10, 2011 11:31 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server The easy way: create a file with the contents: <html> <head> <title>OTRS</title> <META HTTP-EQUIV="Refresh" CONTENT="0; URL= to http://helpdesk/otrs/index.pl"> </head> <body> Redirect </body> </html> save it as index.html in c:/inetpub/wwwroot Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Andrew Meyer Enviado el: Lunes, 10 de Enero de 2011 12:01 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] multiple sites on 1 server Ok, then here is my next question, internally we run Windows Server 2003, when the IT staff types in http://helpdesk/ I need it to forward to http://helpdesk/otrs/index.pl ... where would I change this? Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Monday, January 10, 2011 10:14 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] multiple sites on 1 server I have phpMyAdmin and OTRS running simultaneously. You may need mod_php, but virtual hosts? I don't think so. Alias /pmyadmin /usr/share/phpmyadmin Options FollowSymLinks DirectoryIndex index.php <IfModule mod_php5.c> AddType application/x-httpd-php .php php_flag magic_quotes_gpc Off php_flag track_vars On php_flag register_globals Off php_value include_path . </IfModule> </Directory> # Authorize for setup <IfModule mod_authn_file.c> AuthType Basic AuthName "phpMyAdmin Setup" AuthUserFile /etc/phpmyadmin/htpasswd.setup </IfModule> Require valid-user </Directory> # Disallow web access to directories that don't need it Order Deny,Allow Deny from All </Directory> Order Deny,Allow Deny from All </Directory> On Mon, Jan 10, 2011 at 11:00 AM, Andrew Meyer wrote: I need some advice on how to setup my OTRS 3.0.4 server. I need to be able to have OTRS, and phpMyAdmin running on the server. I was thinking I would need to setup vhosts in apache, but I'm not sure where to start... There also maybe 1 other server running on this. Am I moving in the right direction? If someone can look at this and give me some ideas that would be great, I know this isn't apache support... http://pastebin.com/emZWXJ5j Thanks, Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Andrew Meyer
DM_Julio Angulo
Gerald Young