Dear all, I have 2 problems in otrs that i need to solve.. 1. i want to generate statistical reports about the number of tickets : (closed, opened, pending) per each agent?! 2. i want to generate statistical reports about the number of tickets per customer group and my customer groups are on ldap?! can please any body help?! regards, Abdelrahman
Hi, On Wed, May 24, 2006 at 09:46:27AM +0300, Abdelrahman wrote:
I have 2 problems in otrs that i need to solve.. 1. i want to generate statistical reports about the number of tickets : (closed, opened, pending) per each agent?! 2. i want to generate statistical reports about the number of tickets per customer group and my customer groups are on ldap?!
You have to write your own statistic modules to do that tasks. Please see the example stats modules in Kernel/system/Stats, that might help. If you do not want to create the modules on your own, we can do this also for you. Just write a message to sales@otrs.com to clarify more details.
Abdelrahman
Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
participants (2)
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Abdelrahman -
Christian Schoepplein