Using ver. 1.2.4 on windows. I cannot get the notification to agents to work. Notifications (auto responses, etc...) to customers work no problem. But for agents, even though I select the custom queues and set the preferences to notify me on all new and move tickets into my custom queues, nothing gets sent. Ideas anyone???? Cyrille Parent Assistant Director, IT Support Services Pikes Peak Community College 5675 S. Academy Blvd Colorado Springs, CO 80906 Voice: 719 540 7433 Fax: 719 540 7527