Hello Julio, Hopefully the folliwing explanation will help you out: http://www.mail-archive.com/otrs@otrs.org/msg25478.html In case you'd like a team of ITIL and OTRS certified consultants helping your organization to get the most from an ITIL adoption, please contact us. Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 31 August 2010 14:36, DM_Julio Angulo wrote:

Saludos, tengo una consulta ¿porque un agente de soporte desde la interfaz index.pl no puede seleccionar un servicio para un ticket de email?

Hi, i have a question: why a service agent, from the interface index.plcan´t select a service for email ticket?

Julio Cesar Angulo Quiroz

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