See the earlier threads. Also view this bug details. The ticket.pm patch available for this bug fix should solve the issue http://bugs.otrs.org/show_bug.cgi?id=4257 Thanks and Regards, Lokesh ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of MMoj@timocom.com Sent: Monday, September 14, 2009 12:18 PM To: otrs@otrs.org Subject: [otrs] Error: After Upgrade from 2.3.4 to 2.4.4 -> Event based Notification does not work Hey, I have a problem with my OTRS 2.4.4. I had a test system running with otrs 2.4.3 and event based notifications. No problems in this version. After that I updated my production system with the otrs 2.4.4 version. Now I have a problem, cause the event based notification does´t work for me. I discussed this issue in the german otrs list and the only event which is working for me and for some other ppl ist the 'TicketCreate' event. Can anybody held me out with a work around to get the event based notifications to work? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489