Hi Florian, Thanks for your reply. Could you please elaborate a bit on this answer: * For predefined e-mail addresses, use event based notifications. Use processes.* Thanks! On Thu, Dec 4, 2014 at 4:27 PM, Florian Edlhuber wrote:

Hi,

04/12/2014 16:21 - John Koch wrote: I would like to know how to set up specific queues with a set of pre-defined email addresses to forward tickets to (ex. the email addresses of my external second line support) to avoid that the agents have to manually enter the email addresses to forward to, as sometimes they make a typo and the email doesn't get sent

It is a mail forward. There is by design no pre selected address. To avoid typos, use correct backends. For predefined e-mail addresses, use event based notifications. Use processes.

-- Florian

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs