For one thing I believe you should be able to set up a symlink to the current versions directory. in the opt directory... ln -s /opt/otrs-3.0.10 /opt/otrs ----- Original Message ----- From: "Garabed Yegavian" To: otrs@otrs.org Sent: Tuesday, September 13, 2011 10:06:13 AM Subject: [otrs] Upgrading from 2.4 to 3.0.10 I am attempting to upgrade OTRS using the instruction from http://doc.otrs.org/3.0/en/html/upgrading.html . I am unclear as to what to do on a few of the steps as well as getting errors. It says to look for the files in opt/otrs, however the 3.0.10 version files are in /opt/otrs-3.0.10, so I have to traverse that directory to run any of the commands. Step 6 Themes Step 7 SetPermissions.pl, Not sure how to apply this Step 8 MySQL: shell> cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u root otrs, I get a password prompt which I understand but it also says no file or directory found? Step 9 shell> scripts/DBUpdate-to-3.0.pl, No File or directory Found Step 10 MySQL: shell> cat scripts/DBUpdate-to-3.0-post.mysql.sql | mysql -p -f -u root otrs, same result as step 8 Step 11 shell> bin/otrs.RebuildConfig.pl shell> bin/otrs.DeleteCache.pl , never seems to do anything Not sure what I am doing incorrectly Thank you, Garabed Yegavian --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs