Adding new fields to customer tickets
Hello Guys, I'm new to OTRS and Perl development and I'm having trouble adding some new fields to the customer ticket form. One of these fields is the ticket complexity. I've created the table "ticket_complexity" and associated it to the table "ticket". Then, I've created the file Kernel::System::Complexity. On the CustomerTicketMessage.dtl I've added the following code (PS.: this field is a combobox, but I've created as a text field just to see if it would work): ... <!-- dtl:block:TicketComplexity --> <div> <label for="Complexity" class="Mandatory"> <span class="Marker">*</span> $Text{"Complexity"}: </label> <div id="SubjectError" class="TooltipErrorMessage" ><p>$Text{"This field is required."}</p></div>
Pablo, I believe it would have been easier to use a Dynamic Field for that
kind of data, that you can just enable or disable to show up in the
different screens.
Regards
2013/1/23 Pc Abrantes
Hello Guys, I'm new to OTRS and Perl development and I'm having trouble adding some new fields to the customer ticket form.
One of these fields is the ticket complexity. I've created the table "ticket_complexity" and associated it to the table "ticket". Then, I've created the file Kernel::System::Complexity.
On the CustomerTicketMessage.dtl I've added the following code (PS.: this field is a combobox, but I've created as a text field just to see if it would work):
...
<!-- dtl:block:TicketComplexity --> <div> <label for="Complexity" class="Mandatory"> <span class="Marker">*</span> $Text{"Complexity"}: </label> <div id="SubjectError" class="TooltipErrorMessage" ><p>$Text{"This field is required."}</p></div>
<p>$Text{"This field is required."}</p></div> <div class="Clear"></div> </div> <!-- dtl:block:TicketComplexity -->...
When I go to /otrs/customer.pl?Action=CustomerTicketMessage, I can't see this field. Can anyone help me? I'm using OTRS 3.1.12.
Thank you. -- *Paulo Cesar Abrantes*
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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net
Alvaro, thank you for your help. I've done that. How can I enable/disable
it?
2013/1/23 Alvaro Cordero
Pablo, I believe it would have been easier to use a Dynamic Field for that kind of data, that you can just enable or disable to show up in the different screens.
Regards
2013/1/23 Pc Abrantes
Hello Guys, I'm new to OTRS and Perl development and I'm having trouble adding some new fields to the customer ticket form.
One of these fields is the ticket complexity. I've created the table "ticket_complexity" and associated it to the table "ticket". Then, I've created the file Kernel::System::Complexity.
On the CustomerTicketMessage.dtl I've added the following code (PS.: this field is a combobox, but I've created as a text field just to see if it would work):
...
<!-- dtl:block:TicketComplexity --> <div> <label for="Complexity" class="Mandatory"> <span class="Marker">*</span> $Text{"Complexity"}: </label> <div id="SubjectError" class="TooltipErrorMessage" ><p>$Text{"This field is required."}</p></div>
<p>$Text{"This field is required."}</p></div> <div class="Clear"></div> </div> <!-- dtl:block:TicketComplexity -->...
When I go to /otrs/customer.pl?Action=CustomerTicketMessage, I can't see this field. Can anyone help me? I'm using OTRS 3.1.12.
Thank you. -- *Paulo Cesar Abrantes*
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-- *Paulo Cesar Abrantes*
You enable the fields to show in Sysconfig for each screen, for example
FrontEnd::Customer::Ticket::ViewNew, then Look for
Ticket::Frontend::CustomerTicketMessage###DynamicField
Just add the field name and 1 to showup and 2 to make it Required.
Play with that.
Regards
2013/1/23 Pc Abrantes
Alvaro, thank you for your help. I've done that. How can I enable/disable it?
2013/1/23 Alvaro Cordero
Pablo, I believe it would have been easier to use a Dynamic Field for that kind of data, that you can just enable or disable to show up in the different screens.
Regards
2013/1/23 Pc Abrantes
Hello Guys, I'm new to OTRS and Perl development and I'm having trouble adding some new fields to the customer ticket form.
One of these fields is the ticket complexity. I've created the table "ticket_complexity" and associated it to the table "ticket". Then, I've created the file Kernel::System::Complexity.
On the CustomerTicketMessage.dtl I've added the following code (PS.: this field is a combobox, but I've created as a text field just to see if it would work):
...
<!-- dtl:block:TicketComplexity --> <div> <label for="Complexity" class="Mandatory"> <span class="Marker">*</span> $Text{"Complexity"}: </label> <div id="SubjectError" class="TooltipErrorMessage" ><p>$Text{"This field is required."}</p></div>
<p>$Text{"This field is required."}</p></div> <div class="Clear"></div> </div> <!-- dtl:block:TicketComplexity -->...
When I go to /otrs/customer.pl?Action=CustomerTicketMessage, I can't see this field. Can anyone help me? I'm using OTRS 3.1.12.
Thank you. -- *Paulo Cesar Abrantes*
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-- *Paulo Cesar Abrantes*
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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net
Thank you Alvaro, that's what I need.
Regards
2013/1/23 Alvaro Cordero
You enable the fields to show in Sysconfig for each screen, for example FrontEnd::Customer::Ticket::ViewNew, then Look for Ticket::Frontend::CustomerTicketMessage###DynamicField Just add the field name and 1 to showup and 2 to make it Required.
Play with that.
Regards
2013/1/23 Pc Abrantes
Alvaro, thank you for your help. I've done that. How can I enable/disable it?
2013/1/23 Alvaro Cordero
Pablo, I believe it would have been easier to use a Dynamic Field for that kind of data, that you can just enable or disable to show up in the different screens.
Regards
2013/1/23 Pc Abrantes
Hello Guys, I'm new to OTRS and Perl development and I'm having trouble adding some new fields to the customer ticket form.
One of these fields is the ticket complexity. I've created the table "ticket_complexity" and associated it to the table "ticket". Then, I've created the file Kernel::System::Complexity.
On the CustomerTicketMessage.dtl I've added the following code (PS.: this field is a combobox, but I've created as a text field just to see if it would work):
...
<!-- dtl:block:TicketComplexity --> <div> <label for="Complexity" class="Mandatory"> <span class="Marker">*</span> $Text{"Complexity"}: </label> <div id="SubjectError" class="TooltipErrorMessage" ><p>$Text{"This field is required."}</p></div>
<p>$Text{"This field is required."}</p></div> <div class="Clear"></div> </div> <!-- dtl:block:TicketComplexity -->...
When I go to /otrs/customer.pl?Action=CustomerTicketMessage, I can't see this field. Can anyone help me? I'm using OTRS 3.1.12.
Thank you. -- *Paulo Cesar Abrantes*
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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- *Paulo Cesar Abrantes*
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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net
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-- *Paulo Cesar Abrantes*
participants (2)
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Alvaro Cordero -
Pc Abrantes