Changing position of freetext
Sorry to be hammering everyone with questions today. I have set up several Free Text fields and they all appear at the bottom of my ticket after the body. I'd like them to be above the body by the Queue and Service/SLA slots. Is there any way to move them up? -Garren McKelvey Roomlinx Network Support Engineer 2150 West 6th Avenue, Suite H Broomfield, Colorado 80020 gmckelvey@roomlinx.com mailto:gmckelvey@roomlinx.com Phone: 303-544-1111 xt. 112 Fax: 303-544-1110 http://www.roomlinx.com http://www.roomlinx.com/ Stock Symbol: RMLX "The information contained in this message may be privileged, confidential, and protected from disclosure. If you are not the intended recipient, or an employee, or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting from your computer. Opinions, conclusions, and other information in this message that do not relate to official Roomlinx business are those of the sender and are neither given nor endorsed by Roomlinx INC.".
Hi, On 29.01.2010, at 22:26, Garren McKelvey wrote:
I have set up several Free Text fields and they all appear at the bottom of my ticket after the body. I’d like them to be above the body by the Queue and Service/SLA slots.
Is there any way to move them up?
please have a look at this one first: http://doc.otrs.org/2.4/en/html/c2079.html and enjoy the new very cool style !!! ;-)) Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
Thanks Nils! From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Friday, January 29, 2010 3:13 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Changing position of freetext Hi, On 29.01.2010, at 22:26, Garren McKelvey wrote: I have set up several Free Text fields and they all appear at the bottom of my ticket after the body. I'd like them to be above the body by the Queue and Service/SLA slots. Is there any way to move them up? please have a look at this one first: http://doc.otrs.org/2.4/en/html/c2079.html and enjoy the new very cool style !!! ;-)) Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany http://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
Does anyone know which file in ../Kernel/Output/HTML/Standard/ I would need to copy over to my custom theme and edit? I tried making a change to AgentTicketFreeText.dtl and I moved the lines of code for the FreeText up to the top, but it didn't make any visible change. I looked in AgentTicketCompose.dtl and didn't see anything that looked like it would be relevant. I have to admit I'm stumped. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Friday, January 29, 2010 3:13 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Changing position of freetext Hi, On 29.01.2010, at 22:26, Garren McKelvey wrote: I have set up several Free Text fields and they all appear at the bottom of my ticket after the body. I'd like them to be above the body by the Queue and Service/SLA slots. Is there any way to move them up? please have a look at this one first: http://doc.otrs.org/2.4/en/html/c2079.html and enjoy the new very cool style !!! ;-)) Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany http://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
On 30.01.2010, at 00:51, Garren McKelvey wrote:
Does anyone know which file in ../Kernel/Output/HTML/Standard/ I would need to copy over to my custom theme and edit?
There is one *.dtl file for every View. If you want to change the position of some fields in the Phone-Ticket View you need to edit "AgentTicketPhone.dtl" ... In most cases the *.dtl file is called the same as the Action value in the URL. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
participants (2)
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Garren McKelvey -
Nils Leideck - ITSM