Hi there, My agents are still always asking for outlook features ... For example, they need group address .... We have a ldap connection for customers, agents, internal generic mailboxes .... Agents would like to have a feature to make group of "customers" (can be internal addresses, generic mailboxes and so on). I know there is a company feature inside OTRS, but I don't think it will do the trick. (as we have a LDAP connection) Is there a way to make group of users ??? Many thanks ... Philippe Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.