Thanks Michiel, Then I look forward to 2.4 :-) OTRS seems very exciting, and there's lots to learn before we start to use it in production, hopefully in a few days. How "Beta" is 2.4 Beta. Do you consider it stable enough to be used in a small production system, or would you definitely recommend that we stick to 2.3.4 for the moment? I have enabled most of the ITSM modules, although we will begin by only using the ITSMIncidentProblemManagement package. Cheers! Marius Michiel Beijen wrote:

Hi Marius,

This is actually a feature that is implemented in 2.4 (which is still in beta):

http://dl.getdropbox.com/u/222532/otrs_2_4_beta2_search_bulk_select.png

Also please look at the checkbox next to the "Bulk Action"button. You can use this to select all tickets on the screen.

Both are great usability improvements to OTRS, I think.

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Fri, May 22, 2009 at 11:59, Marius Schrecker mailto:marius@kadme.com> wrote:

Hello again,

When I list tickets from the search function, I would like to be able to perform bulk actions on some of them (for example move to a particular queue), but I can't see anywhere where I can select them, which bulk action requires. Is this something that needs to be turned on in SysConfig?

Cheers!

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