Nils Leideck Thanks a lot , Sorry Pl tell me were to get that Package "Survey" Thanks On Thu, May 13, 2010 at 5:46 PM, Nils Leideck - ITSM < nils.leideck@leidex.net> wrote:

Hi,

On 13.05.2010, at 14:09, Otrs User wrote:

Can somebody Tell me if we can have a online survey for tickets closed throu OTRS

yes ;-)

Just install the package “Survey” via OTRS Package Manager and play around with that.

Freundliche Grüße / Kind regards

Nils Leideck

-- Nils Leideck Senior Consultant

nils.leideck@leidex.net nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

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Sorry My Question was not clear..

From where should I download the package "Survey"....Does it come by default with OTRS 2.4 I cannot find that in otrs.org site also I am running OTRS 2.4.5 and ITSM 1.3 in Windows environment.

On Tue, May 18, 2010 at 6:13 PM, Alexander Halle wrote:

Otrs User wrote :

Thanks a lot , Sorry Pl tell me were to get that Package "Survey"

...

Hi,

you find the package manager under the admin icon in OTRS.

Regards

Alexander

-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de

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Thanks a lot finally I understood , I will download and install Do you have any idea what the other packages are for Benchmark Calendar FAQ FileManager MasterSlave OpenNMS Support System Monitoring System Status Time accounting Webmail On Wed, May 19, 2010 at 12:53 PM, Marco Vannini wrote:

You should use PackageManager inside Admin area. You can also download it manually here http://ftp.otrs.org/pub/otrs/packages/ and use opm.plcommand in bin directory (launch opm.pl without param for info on usage)

HTH

MV

On Wed, May 19, 2010 at 7:44 AM, Otrs User wrote:

...

Sorry My Question was not clear.. From where should I download the package "Survey"....Does it come by default with OTRS 2.4 I cannot find that in otrs.org site also I am running OTRS 2.4.5 and ITSM 1.3 in Windows environment.

On Tue, May 18, 2010 at 6:13 PM, Alexander Halle wrote:

...

Otrs User wrote :

Thanks a lot , Sorry Pl tell me were to get that Package "Survey"

...

Hi,

you find the package manager under the admin icon in OTRS.

Regards

Alexander

-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de

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Concerning the "Package Manager" I have an issue with it. When I try to install a package that requires modifying DB schema I get the following problem: [Wed May 12 16:33:06 2010][Notice][Kernel::System::Package::RepositoryGet] No such package FAQ-1.6.5! [Wed May 12 16:33:18 2010][Error][Kernel::System::Package::_Database][1765] You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'IDENTITY(1,1) , name VARCHAR (200) NOT NULL, PRIMARY KEY(id), CONSTR' at line 2, SQL: 'CREATE TABLE faq_language ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (200) NOT NULL, PRIMARY KEY(id), CONSTRAINT faq_language_name UNIQUE (name) )' [Wed May 12 16:33:18 2010][Error][Kernel::System::Package::_Database][1765] Table 'otrs.faq_language' doesn't exist, SQL: 'INSERT INTO faq_language (name) VALUES ('en')' It seems that the Package Manager uses an incorrect syntax to creating tables. As you can see the 'CREATE' statement uses 'IDENTITY' but my DB is MySQL (I have installed OTRS on Windows). This problem is not present in a fresh installation of OTRS 2.4.7 on Windows. My OTRS installation has started with a 2.4.3 and then has been upgraded to a 2.4.7 version. Could someone give me help about this issue? Roberto