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Is it possible to add icons to the NavBar on the Dashboard? Our agents would like to enter the search dialog directly from the dashboard.

Yes; I have done just that at our site. * In Admin go to SysConfig, "Ticket -> Frontend::Agent::ModuleRegistration". * Scroll down to "Frontend::Module###AgentTicketSearch" * Under the existing definition, click "Add" * Copy the values from the original entry into the new block, except: * In the NavBar field, put "Dashboard" You should give a high value to Prio to move the icon to the right. Mike Morris The Music Place 1617 Willowhurst Avenue San Jose, CA 95125 (408) 445-ARTS (2787) ------------------------------------ Your Random Quote: Thank God we don't get all the government we pay for. - Will Rogers ------------------------------------