Hi OTRS, There are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user agent and customers interface, keeping only the work queues (SYSENG, SYSMGMT,etc). please can some one reply on this ASAP, explain me in steps Thanks you Lakshan
Simply mark this queues as invalid... -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Lakshan Fernando. Inviato: giovedì 5 febbraio 2009 3.53 A: otrs@otrs.org Oggetto: [otrs] Hiding Raw Queue Hi OTRS, There are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user agent and customers interface, keeping only the work queues (SYSENG, SYSMGMT,etc). please can some one reply on this ASAP, explain me in steps Thanks you Lakshan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
set them to invalid and set the ones you created as valid
On Wed, Feb 4, 2009 at 9:53 PM, Lakshan Fernando.
Hi OTRS,
There are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user agent and customers interface, keeping only the work queues (SYSENG, SYSMGMT,etc).
please can some one reply on this ASAP, explain me in steps
Thanks you Lakshan
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-- Leonardo Certuche 301 284 6250 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Medellín, Colombia
participants (3)
-
CARNINO Daniele (FIAT ITEM) -
Lakshan Fernando. -
Leonardo Certuche