Ticket # format Change
I have been running otrs for about 1 year, could not live without it now. But we started giving out ticket numbers over the phone as a standard when we verbally open a new ticket. was using the date + system id + checksum + date format. IE 2008072610000272 reading this to a customer usually results in Tech: ok your ticket number is 200807 Customer: wait wait wait let me get a pen Tech ok ready, 2008 0726 Customer: What 2008 267? Tech No that is 200807261000002 Customer What how many zeros... and on and on. If I change the ticket # generator to Auto Increment, any issues with changing mid stream? Thanks I'm Wojo ________________________________ Morgan's Foods Inc. 4531 Belmont Ave # A Youngstown, OH 44505 Disclaimer: This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message. Any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited.
Den 27/07/2008 kl. 01.29 skrev Dave Wojciechowski:
If I change the ticket # generator to Auto Increment, any issues with chang= ing mid stream?
No, we've done it a couple times without any problems. OTRS warns you about changing the system id of a running system, though, so don't mess with that. -- Lars
Thanks it worked out well, also if anyone was wondering otrs is smart enough to not dup ticket numbers if they are in the db already -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Sunday, July 27, 2008 3:31 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Ticket # format Change Den 27/07/2008 kl. 01.29 skrev Dave Wojciechowski:
If I change the ticket # generator to Auto Increment, any issues with chang= ing mid stream?
No, we've done it a couple times without any problems. OTRS warns you about changing the system id of a running system, though, so don't mess with that. -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ Disclaimer: This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message. Any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited.
participants (2)
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Dave Wojciechowski -
Lars Jørgensen