Does anyone know why, when a customer logs a ticket via the customer.pl program, no e-mails are sent to the members of the queue. This works fine by e-mail direct and through the agent login
The agents have to select the particular queue in question in their preferences. Only then will they receive email notifications on new tickest in that queue. ----- Original Message ----- From: Paul Knibbs To: otrs@otrs.org Sent: Sunday, December 11, 2005 7:49 AM Subject: [otrs] customer web interface net ticket - no notification Does anyone know why, when a customer logs a ticket via the customer.pl program, no e-mails are sent to the members of the queue. This works fine by e-mail direct and through the agent login ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
You might also want to check the queue settings. There are options in there for notifications for clients. ----- Original Message ----- From: Paul Knibbs To: otrs@otrs.org Sent: Sunday, December 11, 2005 7:49 AM Subject: [otrs] customer web interface net ticket - no notification Does anyone know why, when a customer logs a ticket via the customer.pl program, no e-mails are sent to the members of the queue. This works fine by e-mail direct and through the agent login ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
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