Modifiying agent queue view
Hi All, 1. Is there a way to modify the agent queue view to display the owner of each ticket? 2. Is there a way to change the queue where the ticket is located, in the email and phone response screens? Thank you, Ron ------------------------------------------------------------------ Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. ------------------------------------------------------------------
Hello, Do you find it ? I'm very interresting ;) Bye -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]De la part de Ron Plasse Envoyé : jeudi 12 juillet 2007 05:15 À : otrs@otrs.org Objet : [otrs] Modifiying agent queue view Hi All, 1. Is there a way to modify the agent queue view to display the owner of each ticket? 2. Is there a way to change the queue where the ticket is located, in the email and phone response screens? Thank you, Ron ------------------------------------------------------------------ Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. ------------------------------------------------------------------
Hello, Unfortunately I have not received any assistance with my questions. Anyone know the answers to the questions below? Thanks, Ron ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Raphael Condom Sent: Tuesday, July 31, 2007 1:55 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Modifiying agent queue view Hello, Do you find it ? I'm very interresting ;) Bye -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]De la part de Ron Plasse Envoyé : jeudi 12 juillet 2007 05:15 À : otrs@otrs.org Objet : [otrs] Modifiying agent queue view Hi All, 1. Is there a way to modify the agent queue view to display the owner of each ticket? 2. Is there a way to change the queue where the ticket is located, in the email and phone response screens? Thank you, Ron ------------------------------------------------------------------ Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. ------------------------------------------------------------------ ------------------------------------------------------------------ Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. ------------------------------------------------------------------
participants (2)
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Raphael Condom -
Ron Plasse