Right, but... @Chris: Post #4 was the trick in case you lost it... On Fri, Jul 16, 2010 at 11:22 PM, Leonardo Certuche < leonardo.certuche@itconsultores.com.co> wrote:

Hi,

Permission level seems to be right (mine is the same), what's different from mine is the owner, yours is mysql, mine is the user running the web server (in my case www-data). I guess if you use chown instead of chmod your file will be accesible without leave it wide open

Leonardo Certuche www.itconsultores.com.co

On 16 July 2010 16:11, Christopher Ross wrote:

...

I just went to the directory and did "chmod 777 ZZZAAuto.pm" and now I can access it from the GUI. However, I don't want to leave all the permissions wide open. Any ideas?

Christopher Ross IT/Design Support Coordinator Ext. 183

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-----Original Message----- From: Steve Clark [mailto:sclark@netwolves.com] Sent: Friday, July 16, 2010 4:37 PM To: Christopher Ross Subject: Re: [otrs] Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm:Permission denied!

On 07/16/2010 04:32 PM, Christopher Ross wrote:

...

-rw-rw-r-1 mysql users 122297 2010-06-11 18:13

Makes it appear you didn't.

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