Sending the PDF Print of a Ticket to costumer automatically when the state is change to closed
Hello, I'm new to OTRS and I'm exploring the possibility of using it at my company. My question is the following: is there a way of sending the PDF Print of a ticket to the associated costumer when the state is changed to closed via a custom job (if there is such a thing) executed by the Generic Agent? I am aware that there is an OTRS API but my Perl knowledge is close to none. I'm using version 2.4. Best Regards, Filipe Carreira
Hi Filipe,
You could do this, but it would require some customization. The
biggest issue (but I'm getting techy here) is that we generate the PDF
in Module code, not in a backend API. This means that you would need
to copy off some code to someplace else to be able to generate a PDF
in the back-end. If desired, my company can assist with this, just
drop me a line.
There is another issue that I'd like to point out, and that is that
it's usually not that convenient for end-users to receive PDF
attachments, plain text or HTML formatted text is immediately viewable
for them in their email clients and works much faster. Of course I
can't look into your requirements or reasoning, so you might obviously
have a valid reason for it.
Regards
((enjoy))
-
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer
On Sat, Apr 10, 2010 at 11:07 PM, Filipe Carreira
Hello,
I'm new to OTRS and I'm exploring the possibility of using it at my company.
My question is the following: is there a way of sending the PDF Print of a ticket to the associated costumer when the state is changed to closed via a custom job (if there is such a thing) executed by the Generic Agent? I am aware that there is an OTRS API but my Perl knowledge is close to none. I'm using version 2.4.
Best Regards,
Filipe Carreira --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
participants (2)
-
Filipe Carreira -
Michiel Beijen