Do you know that there is a CICS (Customer Information and Communication System) version of OTRS ? it should be more suitable, probably, at you need. It should be more "CRM oriented" if I have well understood. It could be found at www dot cape-it dot de On Fri, Sep 11, 2009 at 1:57 PM, Alessandro d'Ambrosio < alessandro.dambrosio@unimi.it> wrote:

Hi,

I would like to search a ticket by other customer client information (not only by ticket nr., title, customer ID ) like phone number, a field I added.

How can I enable this option in agent search ticket page?

Thank you very much

Alessandro

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