Thanks Shawn, By (2.4 is a must), 3.0+ can't be used?! That's weird. Also, should I give the full server path name to the signature image? Best Regards, Muhammad El-Sergani. On Mon, Mar 28, 2011 at 10:54 AM, Shawn Beasley wrote:

Hello,

On Mar 24, 2011, at 16:55 , Muhammad El-Sergani wrote:

...

Is there a way to attach a picture, such as the company's logo, to a predefined signature? I found that it's possible only when replying/creating a ticket.

The best way is (OTRS 2.4 is a must) to edit the source of the signature (HTML must be used in your systme) by clicking on the source button in the editor. Then use an tag.

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