Found it, just add a response (or more) in the system Admin tab, and you'll see them. Kinda funny solution though :) Best Regards, Muhammad El-Sergani. On Fri, Mar 25, 2011 at 6:37 PM, Muhammad El-Sergani wrote:

Dear all,

I'm the root user on an OTRS system, and I can't reply or reply-to-all to a ticket. Is there something that I should do for my user account to be able to reply back to tickets?

I have both incoming and outgoing email accounts configured on the system, the incoming is working fine, as well as the outgoing (when creating a new outbound email ticket), and I'm using OTRS 3.0.6.

Please, your help is very much appreciated.

Best Regards, Muhammad El-Sergani.