Hello Juergen, With the release there was none, but we created two new modules to do that. I am preparing a quick guide and will share it with you in a new email Regards 2013/10/22 Mnich, Jürgen

Hi!****

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I already know, that there are certain transition actions that can be used when you define a ticket process.****

Is there – additionally – a way to generate new ticket(s) from within the workflow of a process ticket?****

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So long,****

Juergen.****

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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net