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Re: [otrs] Error when launching...

Neil Grantham

13 Mar 2010 13 Mar '10

12:15 p.m.

Hi list On the FAQ layout, the right hand column headers have no spacing in them. How can I change this? I can't see anything in sysconfig::faq IE they have these headings: QuickSearch LatestCreatedItems LatestChangedItems Top10Items Thanks Neil

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Neil Grantham

20 Mar 20 Mar

11:32 p.m.

Nobody else looked at this 'problem' with the FAQ layout? ________________________________ From: Neil Grantham To: OTRS Mailing list Sent: Saturday, 13 March, 2010 12:15:56 Subject: [otrs] FAQ Layout Hi list On the FAQ layout, the right hand column headers have no spacing in them. How can I change this? I can't see anything in sysconfig::faq IE they have these headings: QuickSearch LatestCreatedItems LatestChangedItems Top10Items Thanks Neil

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Alexander Halle

21 Mar 21 Mar

12:30 p.m.

Neil Grantham wrote :

Nobody else looked at this 'problem' with the FAQ layout?

Hi Neil, do you mean the missing blank line / vertical spacing ? AFAIK this isn't configuarble via SysConfig, I think you have to modify the template. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de

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Neil Grantham

9:24 p.m.

There's a couple of things: 1) Under FAQ it says 'default comment' 2) The main section headers - as I posted originally - have not spacing in them - this seems a very basic error for a major module For example, instead of saying "Latest Created Items" it says "LatestCreatedItems" Quick Search is Quciksearch Latest Changed Items is LatestChangedItems and Top 10 items is Top10Items It looks unprofessional to present to our clients using our help system (even the OTRS website has these errors), so I'd like to know how to correct it. Neil ________________________________ From: Alexander Halle To: User questions and discussions about OTRS. Sent: Sunday, 21 March, 2010 12:30:39 Subject: Re: [otrs] FAQ Layout Neil Grantham wrote :

Nobody else looked at this 'problem' with the FAQ layout?

Hi Neil, do you mean the missing blank line / vertical spacing ? AFAIK this isn't configuarble via SysConfig, I think you have to modify the template. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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Guillaume Rehm

22 Mar 22 Mar

9:01 a.m.

Use you language .pm file in Kernel/language/xx.pm to translate it. Le 21/03/2010 22:24, Neil Grantham a écrit :

There's a couple of things: 1) Under FAQ it says 'default comment' 2) The main section headers - as I posted originally - have not spacing in them - this seems a very basic error for a major module For example, instead of saying "Latest Created Items" it says "LatestCreatedItems" Quick Search is Quciksearch Latest Changed Items is LatestChangedItems and Top 10 items is Top10Items It looks unprofessional to present to our clients using our help system (even the OTRS website has these errors), so I'd like to know how to correct it. Neil

------------------------------------------------------------------------ *From:* Alexander Halle *To:* User questions and discussions about OTRS. *Sent:* Sunday, 21 March, 2010 12:30:39 *Subject:* Re: [otrs] FAQ Layout

Neil Grantham wrote :

...
Nobody else looked at this 'problem' with the FAQ layout?

Hi Neil,

do you mean the missing blank line / vertical spacing ?

AFAIK this isn't configuarble via SysConfig, I think you have to modify the template.

Regards

Alexander

-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de http://www.radprax.de/

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-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr

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Alexander Halle

9:25 a.m.

Guillaume Rehm wrote :

Use you language .pm file in Kernel/language/xx.pm to translate it.

Perhaps additionally a bug report makes sense since the spacing is missing with language setting "English UK" but not with "English US" or "German". Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de

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Neil Grantham

9:39 a.m.

As Alexander suggests - this might be a bug? Because, I checked en_FAQ.pm and I have these lines $Lang->{'You have already voted!'} = 'You have already voted!'; $Lang->{'No rate selected!'} = 'No rate selected!'; $Lang->{'Thanks for your vote!'} = ''; $Lang->{'Votes'} = ''; $Lang->{'LatestChangedItems'} = 'Latest changed Article'; $Lang->{'LatestCreatedItems'} = 'Latest created Article'; $Lang->{'Top10Items'} = 'Top 10 Articles'; $Lang->{'ArticleVotingQuestion'} = 'Did this article help?'; $Lang->{'SubCategoryOf'} = 'Subcategory of'; $Lang->{'QuickSearch'} = 'Quick Search'; $Lang->{'DetailSearch'} = 'Detail Search'; I made some edits to that to capitalise some words. I restarted httpd but it has made no difference. I use 2.4.7 of OTRS Neil ________________________________ From: Guillaume Rehm To: Neil Grantham ; User questions and discussions about OTRS. Sent: Monday, 22 March, 2010 9:01:27 Subject: Re: [otrs] FAQ Layout Use you language .pm file in Kernel/language/xx.pm to translate it. Le 21/03/2010 22:24, Neil Grantham a écrit :

There's a couple of things:

1) Under FAQ it says 'default comment' 2) The main section headers - as I posted originally - have not spacing in them - this seems a very basic error for a major module For example, instead of saying "Latest Created Items" it says "LatestCreatedItems" Quick Search is Quciksearch Latest Changed Items is LatestChangedItems and Top 10 items is Top10Items

It looks unprofessional to present to our clients using our help system (even the OTRS website has these errors), so I'd like to know how to correct it.

Neil

________________________________ From: >Alexander Halle

To: User questions and discussions about OTRS. Sent: Sunday, 21 March, 2010 12:30:39 Subject: Re: [otrs] FAQ Layout

...
Neil Grantham wrote :

...
Nobody else looked at this 'problem' with the FAQ layout?

...
Hi Neil,

...
do you mean the missing blank line / vertical spacing ?

...
AFAIK this isn't configuarble via SysConfig, I think you have to modify the template.

...
Regards

...
Alexander

...
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de

...
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...
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr

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Guillaume Rehm

10:35 a.m.

Try to translate by en.pm. For me I must put translations in fr.pm. I don't have fr_FAQ.pm. Le 22/03/2010 10:39, Neil Grantham a écrit :

As Alexander suggests - this might be a bug? Because, I checked en_FAQ.pm and I have these lines $Lang->{'You have already voted!'} = 'You have already voted!'; $Lang->{'No rate selected!'} = 'No rate selected!'; $Lang->{'Thanks for your vote!'} = ''; $Lang->{'Votes'} = ''; $Lang->{'LatestChangedItems'} = 'Latest changed Article'; $Lang->{'LatestCreatedItems'} = 'Latest created Article'; $Lang->{'Top10Items'} = 'Top 10 Articles'; $Lang->{'ArticleVotingQuestion'} = 'Did this article help?'; $Lang->{'SubCategoryOf'} = 'Subcategory of'; $Lang->{'QuickSearch'} = 'Quick Search'; $Lang->{'DetailSearch'} = 'Detail Search';

I made some edits to that to capitalise some words. I restarted httpd but it has made no difference. I use 2.4.7 of OTRS

Neil

------------------------------------------------------------------------ *From:* Guillaume Rehm *To:* Neil Grantham ; User questions and discussions about OTRS. *Sent:* Monday, 22 March, 2010 9:01:27 *Subject:* Re: [otrs] FAQ Layout

Use you language .pm file in Kernel/language/xx.pm to translate it.

Le 21/03/2010 22:24, Neil Grantham a écrit :

...
There's a couple of things: 1) Under FAQ it says 'default comment' 2) The main section headers - as I posted originally - have not spacing in them - this seems a very basic error for a major module For example, instead of saying "Latest Created Items" it says "LatestCreatedItems" Quick Search is Quciksearch Latest Changed Items is LatestChangedItems and Top 10 items is Top10Items It looks unprofessional to present to our clients using our help system (even the OTRS website has these errors), so I'd like to know how to correct it. Neil

------------------------------------------------------------------------ *From:* Alexander Halle *To:* User questions and discussions about OTRS. *Sent:* Sunday, 21 March, 2010 12:30:39 *Subject:* Re: [otrs] FAQ Layout

Neil Grantham wrote :

...
Nobody else looked at this 'problem' with the FAQ layout?

Hi Neil,

do you mean the missing blank line / vertical spacing ?

AFAIK this isn't configuarble via SysConfig, I think you have to modify the template.

Regards

Alexander

-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de http://www.radprax.de/

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-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI)

Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg

tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail:guillaume.rehm@bnu.fr web:http://www.bnu.fr

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NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr

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Neil Grantham

3:39 p.m.

Can you explain how as the 2 files seem to have different formats for the translations! Thanks ________________________________ From: Guillaume Rehm To: Neil Grantham ; User questions and discussions about OTRS. Sent: Monday, 22 March, 2010 10:35:46 Subject: Re: [otrs] FAQ Layout Try to translate by en.pm. For me I must put translations in fr.pm. I don't have fr_FAQ.pm. Le 22/03/2010 10:39, Neil Grantham a écrit : As Alexander suggests - this might be a bug? Because, I checked en_FAQ.pm and I have these lines

$Lang->{'You have already voted!'} = 'You have already voted!'; $Lang->{'No rate selected!'} = 'No rate selected!'; $Lang->{'Thanks for your vote!'} = ''; $Lang->{'Votes'} = ''; $Lang->{'LatestChangedItems'} = 'Latest changed Article'; $Lang->{'LatestCreatedItems'} = 'Latest created Article'; $Lang->{'Top10Items'} = 'Top 10 Articles'; $Lang->{'ArticleVotingQuestion'} = 'Did this article help?'; $Lang->{'SubCategoryOf'} = 'Subcategory of'; $Lang->{'QuickSearch'} = 'Quick Search'; $Lang->{'DetailSearch'} = 'Detail Search';

I made some edits to that to capitalise some words. I restarted httpd but it has made no difference. I use 2.4.7 of OTRS

Neil

________________________________ From: Guillaume Rehm

To: Neil Grantham ; User questions and discussions about OTRS. Sent: Monday, 22 March, 2010 9:01:27 Subject: Re: [otrs] FAQ Layout

Use you language .pm file in Kernel/language/xx.pm to translate it.

Le 21/03/2010 22:24, Neil Grantham a écrit : There's a couple of things:

...
1) Under FAQ it says 'default comment' 2) The main section headers - as I posted originally - have not spacing in them - this seems a very basic error for a major module For example, instead of saying "Latest Created Items" it says "LatestCreatedItems" Quick Search is Quciksearch Latest Changed Items is LatestChangedItems and Top 10 items is Top10Items

It looks unprofessional to present to our clients using our help system (even the OTRS website has these errors), so I'd like to know how to correct it.

Neil

From: Alexander Halle

...
To: User questions and discussions about OTRS. Sent: Sunday, 21 March, 2010 12:30:39 Subject: Re: [otrs] FAQ Layout

Neil Grantham wrote :

...
Nobody else looked at this 'problem' with the FAQ layout?

Hi Neil,

do you mean the missing blank line / vertical spacing ?

AFAIK this isn't configuarble via SysConfig, I think you have to modify the template.

Regards

Alexander

-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de

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-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI)

Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg

tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr

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Alexander Halle
Guillaume Rehm
Neil Grantham