I want to set a default queue when an agent is creating a new phone and email ticket. I have found the setting Frontend::Agent::Ticket::ViewPhoneNew http://192.168.168.127/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&Sy... in sysconfig and set it to the appropriate queue but when an agent goes to a new phone ticket nothing is selected in the drop down box for the queue. I also can't find the appropriate setting in sysconfig to set the default queue when an agent is creating a new email ticket. Thanks for any help offered. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca http://www.carms.ca ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.