No idea, you already asked that in another thread. Use a web browser with development tools enabled and see if there are any javascript errors in the javascript console when you try to use autocomplete. On 23 April 2013 09:37, Kaushal Shriyan wrote:

On Tue, Apr 23, 2013 at 1:39 PM, Steven Carr wrote:

...

Change the permissions to allow the user OTRS runs as to write to the location? And you probably want to put the location back to it's original and create that directory if it doesn't exist. /etc/ssl/certs are the linux system certificates, OTRS is wanting a location to store it's own SMIME certs.

Thanks Steven for the quick reply. Whenever any agents reply on the OTRS Interface the customers emailid do not get autocompleted or auto filled. Anything I need to set it to make it work. Please let me know if you need more information.

OTRS Version 3.2.5 on CentOS Linux Version 6.4

Regards,

Kaushal

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This is a self help forum, not official OTRS support. If it is a "blocker" then you need to look at taking out paid support from OTRS who can help you fix any problems you run into. On 23 April 2013 18:29, Kaushal Shriyan wrote:

On Tue, Apr 23, 2013 at 2:42 PM, Steven Carr wrote:

...

No idea, you already asked that in another thread. Use a web browser with development tools enabled and see if there are any javascript errors in the javascript console when you try to use autocomplete.

On 23 April 2013 09:37, Kaushal Shriyan wrote:

...

On Tue, Apr 23, 2013 at 1:39 PM, Steven Carr wrote:

...

Change the permissions to allow the user OTRS runs as to write to the location? And you probably want to put the location back to it's original and create that directory if it doesn't exist. /etc/ssl/certs are the linux system certificates, OTRS is wanting a location to store it's own SMIME certs.

Thanks Steven for the quick reply. Whenever any agents reply on the OTRS Interface the customers emailid do not get autocompleted or auto filled. Anything I need to set it to make it work. Please let me know if you need more information.

OTRS Version 3.2.5 on CentOS Linux Version 6.4

Regards,

Kaushal

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Hi,

I just recently upgraded OTRS to 3.2.6 but the auto fill feature whenever the Agent responds to customers email in OTRS Web Application doesnot work. Checked webserver,smtp,database and syslog nothing there and have checked for JS errors using Firebug no issues there but still the autocomplete feature doesnot work. Let me know if anyone needs any configuration files. Any suggestions please? This feature has become a blocker for me and my organization.

Regards,

Kaushal

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