Hi Nils, Thanks for this suggestion. We did exactly as you suggested - enabled fetchmail. Now we are getting mails smoothly but the errors in the system remain ie. we are still receiving hundreds of lines of errors with "Can't create PID PostMasterMailbox Error" as well as "Need User or UserID!", "No article found for TicketID NNNN!". We are also getting a lot of tickets with no "From, To and Subject". We are now planning to abandon our current OTRS 2.4.6 installation and install 3.0.6 on a new HDD and hope for the best. Regards, Saurabh Pande. -------- Original Message -------- Subject: Re: [otrs] Mail download stopped due to Can't create PID PostMasterMailbox Error From: Nils Leideck To: User questions and discussions about OTRS. Date: 4/7/11 12:02 AM

Dear Saurabh,

is there any specific reason why you do fetch the emails instead of having them pushed over SMTP to a local MTA directly? This would actually remove the delivery delay and you do not need to setup a scheduled task for fetching emails.

Cheers, Nils

On 06.04.2011, at 18:24, Saurabh Pande wrote:

...

nope, we are still downloading 15 mails every 10 mins.

we are planning to upgrade from 2.4.6 to 3.0.6 in the hope that this may get resolved.

if not, we will possibly ditch otrs in favor of "request tracker"

any other suggestions?

regards,

saurabh.p

-------- Original Message -------- Subject: Re: [otrs] Mail download stopped due to Can't create PID PostMasterMailbox Error From: Gerald Young To: saurabh.p@directi.com, User questions and discussions about OTRS. Date: 3/29/11 8:20 PM

...

any chance you're simply downloading too often/fast?

On Tue, Mar 29, 2011 at 8:06 AM, Saurabh Pandemailto:saurabh.p@directi.com> wrote:

Unfortunately my moment of triumph was short :(

> From the second cron run onwards we started seeing the same errors! Has anyone any suggestions.

I am going to now stop otrs and mysql, repair db and then restart services.

Regards,

Saurabh Pande.

-------- Original Message -------- Subject: Re: [otrs] Mail download stopped due to Can't create PID PostMasterMailbox Error From: Muhammad El-Serganimailto:msergani@gmail.com> To: saurabh.p@directi.commailto:saurabh.p@directi.com, User questions and discussions about OTRS.mailto:otrs@otrs.org> Date: 3/29/11 3:10 PM

Thanks Saurabh,

This should come in very handy... thanks for posting the solution as well.

Best Regards, Muhammad El-Sergani.

On Mon, Mar 28, 2011 at 6:55 PM, Saurabh Pande mailto:saurabh.p@directi.com mailto:saurabh.p@directi.com>> wrote:

Hi,

After a lot of searching, I came across http://lists.otrs.org/pipermail/otrs/2007-May/018895.html and I gave its instructions a try from SysConfig> Ticket> Core::PostMaster by modifying:

PostMasterMaxEmailSize to 100200 PostmasterUserID to 2

After saving the above changes, mails started downloading as usual :)

Hope this helps!

Regards,

Saurabh Pande.

-------- Original Message -------- Subject: [otrs] Mail download stopped due to Can't create PID PostMasterMailbox Error From: Saurabh Pandemailto:saurabh.p@directi.com mailto:saurabh.p@directi.com>> To: otrs@otrs.orgmailto:otrs@otrs.org mailto:otrs@otrs.org> Date: 3/23/11 9:45 PM

Hi,

For some reason mails have stopped downloading in our OTRS 2.4.6 installation and we are seeing rows upon rows of similar error messages in System Log:

Need User or UserID! Need TicketNumber! No article found for TicketID 567512! Can't create PID PostMasterMailbox, because it's already running (dev-crm.internal.directi.com/16490 http://dev-crm.internal.directi.com/16490 http://dev-crm.internal.directi.com/16490)!

Upon researching this a bit, I ran across the following links:

http://lists.otrs.org/pipermail/otrs/2009-August/028048.html http://lists.otrs.org/pipermail/otrs/2009-August/028052.html

But the above URLs don't present a solution to this issue. Can someone help us to resolve this?

Regards,

Saurabh Pande.