Notification for closed ticket Hello, I'm using OTRS 2.4.4 on CenotOS 5.3 x86_64. Could you help me to set the system so that notifications can automatically send to a customer when ticket has been closed? My customer can receive an email when they create a new ticket. I already do the following action: Go into Admin ---> [Notification {Event}] and then create a rule like this: Name: Ticket State Changed Recipient: Customer Event: TicketStateUpdate Priority: select all. State: select both of the "closed" states Queue: select all queues Input Subject and Text for the email at the bottom I check my system log file and just found the sent email history for create new ticket. Thank you very much for your help! Best Regards, Zhang QZ
known bug (#4257). You have to download http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket.pm?revision=1.41... and chage the one presents in .../Kernel/System Let me know. MV On Wed, Oct 14, 2009 at 10:12 AM, Quanzhong Zhang < quanzhong.zhang@xjtlu.edu.cn> wrote:
Notification for closed ticket
Hello,
I'm using OTRS 2.4.4 on CenotOS 5.3 x86_64. Could you help me to set the system so that notifications can automatically send to a customer when ticket has been closed? My customer can receive an email when they create a new ticket.
I already do the following action: Go into Admin ---> [Notification {Event}] and then create a rule like this:
Name: Ticket State Changed Recipient: Customer Event: TicketStateUpdate Priority: select all. State: select both of the "closed" states Queue: select all queues Input Subject and Text for the email at the bottom
I check my system log file and just found the sent email history for create new ticket.
Thank you very much for your help!
Best Regards, Zhang QZ
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Hi Quanzhong, On 14.10.2009, at 10:12, Quanzhong Zhang wrote:
I already do the following action: Go into Admin ---> [Notification {Event}] and then create a rule like this:
Name: Ticket State Changed Recipient: Customer Event: TicketStateUpdate Priority: select all. State: select both of the "closed" states Queue: select all queues Input Subject and Text for the email at the bottom
I check my system log file and just found the sent email history for create new ticket.
participants (3)
-
Marco Vannini -
Martin Edenhofer -
Quanzhong Zhang