Some tickets not showing in QueueView
Hi, I have a couple of tickets that are in a queue called 'For Review', when I click on Ticket, the 'For Review' queue is not listed. Can anybody guide me in the right direction as to why this is happening? Thanks Rosanna
On 25.11.2009, at 17:48, Marretta, Rosanna wrote:
I have a couple of tickets that are in a queue called ‘For Review’, when I click on Ticket, the ‘For Review’ queue is not listed. Can anybody guide me in the right direction as to why this is happening?
someone has locked the tickets. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project
Is there way I can change this so it shows 'locked' tickets? From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: 25 November 2009 18:38 To: User questions and discussions about OTRS. Subject: Re: [otrs] Some tickets not showing in QueueView On 25.11.2009, at 17:48, Marretta, Rosanna wrote: I have a couple of tickets that are in a queue called 'For Review', when I click on Ticket, the 'For Review' queue is not listed. Can anybody guide me in the right direction as to why this is happening? someone has locked the tickets. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de https://webint.cryptonode.de/ / a Fractal project
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Marretta, Rosanna -
Nils Leideck - ITSM