Leonardo Certuche wrote :

I just followed the steps published at http://wiki.otrs-forum.de/index.php?title=Installation_on_Debian_5.04_lenny to install OTRS on Ubuntu and they worked great!, The only part missing from that how-to is the creation of the initialization script of the service (the one that goes in /etc/init.d/otrs)

Could anyone please share that script? Without it I don't know how to restart my OTRS service!

Hi Leonardo, I can't help with Debian, but perhaps you find a solution by looking at the corresponding script for other distributions : http://source.otrs.org/viewvc.cgi/otrs/scripts/suse-rcotrs?view=markup or http://source.otrs.org/viewvc.cgi/otrs/scripts/redhat-rcotrs?view=markup Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de

Hi Leonardo, You're right that if you do the RPM install you'll usually get an OTRS "service" that is responsible for fetching mail from POP and IMAP boxes, sending out reminders, unlocking tickets and such. With the manual installation, these are just handled by cron and not a separate service. So if you're on Debian or Ubuntu, and you'd like to stop the polling and such because you're doing OTRS maintenance or so, please just stop the cron service: sudo service cron stop if you're done, you should restart cron: sudo service cron start Of course you can make a separate service for these cron jobs too, if you'd wish. ((enjoy)) Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dplrjj On Wed, Apr 28, 2010 at 7:50 AM, Leonardo Certuche wrote:

Hi there,

I just followed the steps published at http://wiki.otrs-forum.de/index.php?title=Installation_on_Debian_5.04_lenny to install OTRS on Ubuntu and they worked great!, The only part missing from that how-to is the creation of the initialization script of the service (the one that goes in /etc/init.d/otrs)

Could anyone please share that script? Without it I don't know how to restart my OTRS service!

Thanks in advance,

Leonardo Certuche www.itconsultores.com.co

On 16 April 2010 04:01, Michiel Beijen wrote:

...

André Bauer kindly switched the wiki default language to English, so nothing should stop you from contributing!

http://wiki.otrs-forum.de/index.php?title=Main_Page

((enjoy)) - Michiel Beijen R&D

Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com/

Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer

On Thu, Apr 15, 2010 at 10:44 AM, Marco Vannini wrote:

...

o yes, but just a favor, could the menu be in english (at least) :D ;) thank you.

On Thu, Apr 15, 2010 at 10:37 AM, Michiel Beijen wrote:

...

Hi all, Several people have been asking about installation of OTRS on Debian. I've now added Debian specific installation instructions to the wiki:

http://wiki.otrs-forum.de/index.php?title=Installation_on_Debian_5.04_lenny So far, there are instructions for Ubuntu, and OpenSUSE available as well. If your favorite platform is missing, or if you think the existing instructions can be better, please feel free to add stuff to or modify the wiki! Also, in general, if you would have something interesting to share, please feel free to add it. Currently there's an English area: http://wiki.otrs-forum.de/index.php?title=English_Area but also French, Spanish, Italian and of course German are available, there is just not too much content yet :D ((enjoy)) - Michiel Beijen R&D

Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com/

Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer

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