Looking for documentation on linking CI's to tickets
All, I'm running OTRS ITSM 3.2.7 and have been trying to wrap my head around how to link a CI to a ticket. I have a nagios system generated event and would like to automatically link the alert to a Configuration item. If at all possible link it to a user name as well. Can someone point me in the direction of how to configure that? Thanks, Building Relationship One Connection at a Time Eric Pfeifer Ph: 800.431.0996 x 8100 Fx: 603.821.0287 Cell: 603.233.0088 eric@rightpathnetworks.com www.rightpathnetworks.com
http://forums.otterhub.org/viewtopic.php?f=62&p=44236
On Thu, Jul 18, 2013 at 8:46 AM, Eric Pfeifer
All,
I'm running OTRS ITSM 3.2.7 and have been trying to wrap my head around how to link a CI to a ticket.
I have a nagios system generated event and would like to automatically link the alert to a Configuration item. If at all possible link it to a user name as well. Can someone point me in the direction of how to configure that?
Thanks,
Building Relationship One Connection at a Time Eric Pfeifer Ph: 800.431.0996 x 8100 Fx: 603.821.0287 Cell: 603.233.0088 eric@rightpathnetworks.com www.rightpathnetworks.com
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Eric Pfeifer -
Gerald Young